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- Tasks: Provide tech support, troubleshoot issues, and maintain systems for customers.
- Company: Join a leading Managed Service Provider known for its innovative culture.
- Benefits: Enjoy 30 days holiday, private healthcare, and vendor certifications.
- Why this job: Be part of exciting projects and a supportive work environment where you're valued.
- Qualifications: Experience in MSP, knowledge of Windows Server, and strong problem-solving skills required.
- Other info: Opportunities for onsite visits and hands-on training included.
Job Title: IT Support Engineer Location: Macclesfield, Cheshire Salary: £28,000 – £35,000 PLUS 30 Days Holiday rising with service, Vendor Certifications / Qualifications, Private Pension, Private Healthcare, Pool Cars / Vans We are currently looking for an experienced IT Support Engineer to join a well established, innovative Managed Service Provider in Macclesfield, Cheshire. The successful candidate will provide technical support to customers and end-users, troubleshoot problems, and maintain a high level of service delivery. In addition to this, you will get involved in exciting project work and visit customer sites. This business pride themselves on their company culture and being a great place to work, where employees are valued! Responsibilities: • Provide technical support and assistance to customers and end-users, via both onsite and remote support • Troubleshoot hardware and software issues • Install, configure, and maintain computer hardware, software, and peripherals • Provide training and technical advice to customers and end-users • Create and maintain technical documentation • Monitor system performance and ensure system security • Participate in the implementation of new systems and technologies • Ensure compliance with all relevant policies and procedures Requirements: • Experience within an MSP environment is a plus • Technical Knowledge of Windows Server, Networking, and Virtualization Technologies such as Hyper-V or VMWare • Knowledge of Active Directory, Office 365, and other cloud technologies • Experience with troubleshooting hardware and software issues • Excellent problem-solving and communication skills • Strong customer service and interpersonal skills If you are interested in this role and have the necessary skills and experience then please apply for immediate consideration and interview. Keywords: IT Support Engineer, IT Services, Windows Server, Linux, Networking, Virtualization Technologies, Active Directory, Office 365, Cloud Technologies, Troubleshooting
IT Support Engineer employer: Elevate Technology Group Ltd
Contact Detail:
Elevate Technology Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Make sure to highlight your experience in an MSP environment during the interview. This is a key aspect of the role, and demonstrating your familiarity with this type of setting can set you apart from other candidates.
✨Tip Number 2
Brush up on your technical knowledge of Windows Server, Networking, and Virtualization Technologies like Hyper-V or VMWare. Be prepared to discuss specific scenarios where you've applied this knowledge in past roles.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully troubleshot hardware and software issues in the past. Real-life examples can demonstrate your capability effectively.
✨Tip Number 4
Since strong customer service skills are essential for this role, think of instances where you've gone above and beyond to assist customers. Sharing these stories can illustrate your interpersonal skills and commitment to service.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially within a Managed Service Provider (MSP) environment. Emphasize your technical knowledge of Windows Server, Networking, and Virtualization Technologies.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and customer service experience. Mention specific examples of how you've successfully resolved technical issues for customers in the past.
Highlight Technical Skills: In your application, clearly list your technical skills related to Active Directory, Office 365, and cloud technologies. This will demonstrate your capability to meet the job requirements effectively.
Show Enthusiasm for Company Culture: Express your interest in the company's culture and values in your application. Mention why you believe you would be a great fit for their team and how you can contribute to maintaining a high level of service delivery.
How to prepare for a job interview at Elevate Technology Group Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Networking, and Virtualization Technologies like Hyper-V or VMWare. Highlight specific examples of how you've troubleshot hardware and software issues in the past.
✨Demonstrate Customer Service Excellence
Since this role emphasizes strong customer service skills, think of instances where you provided exceptional support to customers. Be ready to share how you handled difficult situations and ensured customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would approach common IT issues, such as a system outage or a user unable to access their account.
✨Research the Company Culture
This company values its employees and has a great culture. Familiarize yourself with their values and be ready to discuss how you align with them. Showing that you fit into their work environment can set you apart from other candidates.
