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- Tasks: Lead a dynamic helpdesk team, ensuring top-notch support and efficient issue resolution.
- Company: Join a forward-thinking Managed Service Provider in Sheffield that values its employees.
- Benefits: Enjoy 25 days holiday, hybrid working, private healthcare, and a profit bonus scheme.
- Why this job: Be part of a thriving business where your technical skills and leadership can shine.
- Qualifications: Experience in an MSP environment and strong knowledge of IT systems are essential.
- Other info: Immediate consideration for applicants with the right expertise and leadership skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Sheffield, South Yorkshire
Salary: £30,000 - £35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working
We are looking for an IT Service Desk Team Leader to join a forward thinking, innovative Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients. This is a unique opportunity to join a thriving business, where employees are valued!
Responsibilities:
- Lead and mentor the helpdesk team, ensuring efficient issue resolution
- Act as an escalation point for complex technical issues
- Oversee daily operations of the helpdesk and maintain SLAs
- Provide hands-on technical support both remotely and onsite when required
- Manage ticketing systems and drive process improvements
- Assist with onboarding new clients and implementing IT solutions
- Maintain documentation and ensure compliance with IT policies
Requirements:
- Experience in an MSP environment is essential
- Strong knowledge of Windows Server, Microsoft 365, and Entra ID
- Experience with networking technologies (firewalls, switches, VPNs)
- Familiarity with virtualization (VMware, Hyper-V)
- Excellent problem-solving and customer service skills
- Previous experience leading or mentoring a team is a plus
If you have the technical expertise and leadership skills to excel in this role, apply now for immediate consideration and interview.
IT Service Desk Team Leader employer: Elevate Technology Group Ltd
Contact Detail:
Elevate Technology Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Team Leader
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical expertise.
✨Tip Number 2
Highlight any previous leadership or mentoring experiences you have had. Prepare examples of how you've successfully led a team or improved service delivery, as this will show that you can manage and motivate others effectively.
✨Tip Number 3
Research the company culture of the Managed Service Provider you're applying to. Understanding their values and mission can help you tailor your responses in the interview, showing that you are a good fit for their team.
✨Tip Number 4
Prepare to discuss your problem-solving skills in detail. Think of specific instances where you've resolved complex technical issues, as this will illustrate your capability to handle the challenges of the role.
We think you need these skills to ace IT Service Desk Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in an MSP environment and showcases your technical expertise with Windows Server, Microsoft 365, and networking technologies. Use specific examples to demonstrate your leadership skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for IT support and leadership. Mention how your previous experiences align with the responsibilities of the IT Service Desk Team Leader role and express your enthusiasm for contributing to the company's success.
Highlight Relevant Skills: In your application, emphasise your familiarity with virtualization technologies like VMware and Hyper-V, as well as your ability to manage ticketing systems. This will show that you have the necessary skills to drive service improvements effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a leadership role.
How to prepare for a job interview at Elevate Technology Group Ltd
✨Showcase Your Technical Expertise
Make sure to brush up on your knowledge of Windows Server, Microsoft 365, and networking technologies. Be prepared to discuss specific scenarios where you've successfully resolved complex technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Highlight Leadership Experience
Since the role involves leading a team, it's crucial to share examples of your previous leadership or mentoring experiences. Talk about how you motivated your team, improved service delivery, or handled conflicts, as this will show that you're ready to take on a leadership position.
✨Understand the Company Culture
Research the Managed Service Provider's values and culture before the interview. Being able to articulate why you want to work for them and how you align with their mission can set you apart from other candidates. It shows genuine interest and helps you connect with the interviewers.
✨Prepare Questions for the Interviewers
Have a list of insightful questions ready to ask during the interview. Inquire about the team's current challenges, the company's growth plans, or how they measure success in the helpdesk team. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
