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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues for customers and end-users.
- Company: Join a well-established, innovative Managed Service Provider in Exeter.
- Benefits: Enjoy a competitive salary, 30 days holiday, private healthcare, and pension.
- Other info: Great company culture with opportunities for growth and development.
- Why this job: Be part of exciting projects and make a real difference in tech support.
- Qualifications: Experience in IT support, knowledge of Windows Server, and strong problem-solving skills.
The predicted salary is between 28000 - 32000 £ per year.
Location: Exeter, Devon
Salary: £28,000 - £32,000 PLUS 30 Days Holiday rising with service, Vendor Certifications / Qualifications, Private Pension, Private Healthcare, Pool Cars / Vans
We are currently looking for an experienced IT Support Engineer to join a well established, innovative Managed Service Provider in Exeter, Devon. The successful candidate will provide technical support to customers and end-users, troubleshoot problems, and maintain a high level of service delivery. In addition to this, you will get involved in exciting project work and visit customer sites. This business pride themselves on their company culture and being a great place to work, where employees are valued!
Responsibilities:
- Provide technical support and assistance to customers and end-users, via both onsite and remote support
- Troubleshoot hardware and software issues
- Install, configure, and maintain computer hardware, software, and peripherals
- Provide training and technical advice to customers and end-users
- Create and maintain technical documentation
- Monitor system performance and ensure system security
- Participate in the implementation of new systems and technologies
- Ensure compliance with all relevant policies and procedures
Requirements:
- Experience within an MSP environment is a plus
- Technical Knowledge of Windows Server, Networking, and Virtualization Technologies such as Hyper-V or VMWare
- Knowledge of Active Directory, Office 365, and other cloud technologies
- Experience with troubleshooting hardware and software issues
- Excellent problem-solving and communication skills
- Strong customer service and interpersonal skills
If you are interested in this role and have the necessary skills and experience then please apply for immediate consideration and interview.
Locations
IT Support Engineer in Devon, Exeter employer: Elevate Technology Group Ltd
Contact Detail:
Elevate Technology Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Devon, Exeter
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Exeter. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes or any projects you've worked on. This can really set you apart from other candidates and give employers a taste of what you can do.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each company. Research their culture and values, and mention how you align with them in your conversations. It shows you're genuinely interested and not just looking for any job.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, it gives us a chance to see your application first-hand and consider you for exciting opportunities in IT support.
We think you need these skills to ace IT Support Engineer in Devon, Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially within an MSP environment. We want to see how your skills match the job description, so don’t be shy about showcasing your technical knowledge of Windows Server, Networking, and Virtualization Technologies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing candidates who are excited about the role and the company culture.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky technical issues in the past. We’re looking for those excellent problem-solving skills, so share specific situations where you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Elevate Technology Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Networking, and Virtualisation Technologies like Hyper-V or VMWare. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any relevant projects you've worked on.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with customers and end-users, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your problem-solving skills and how you’ve effectively communicated technical information to non-technical users.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your troubleshooting process. Think about common issues you’ve encountered and how you resolved them. This will show your practical experience and ability to think on your feet.
✨Research the Company Culture
Since the company prides itself on its culture, do a bit of homework on their values and work environment. Be ready to discuss why you’d be a good fit and how you align with their mission. This shows that you’re not just interested in the job, but also in being part of their team.