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For Companies At a Glance
- Tasks: Support and improve critical applications in a fast-paced healthcare environment.
- Company: Growing healthcare organisation focused on technology and user support.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare by ensuring reliable and secure systems.
- Qualifications: Experience in application support, strong SQL skills, and excellent communication.
- Other info: Join a purpose-driven team with a focus on problem-solving and user satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
A growing healthcare organisation is looking for an Application Support Analyst to join their technology team in Gerrards Cross. This is a hands-on technical support role focused on business-critical applications used across clinical and operational environments. You will act as a key link between end users, IT, and third-party providers, ensuring systems remain reliable, secure, and fit for purpose in a fast-paced healthcare setting.
The Role
You will be responsible for supporting, maintaining, and improving a range of internal applications and databases. This role suits someone technical, proactive, and confident working independently while still being a strong team player.
Key responsibilities
- Providing 2nd line application support to internal users
- Managing and resolving incidents and service requests
- Investigating application, database, and system issues
- Writing and running SQL queries for troubleshooting and data analysis
- Supporting Windows based environments and related infrastructure
- Working with remote access tools to support users across multiple sites
- Documenting fixes, processes, and known errors
Essential skills and experience
- Proven experience in an Application Support or similar technical support role
- Strong working knowledge of SQL and relational databases
- Experience supporting Windows environments
- Familiarity with service desk and ticketing tools such as Jira
- Experience using remote access and support tools
- Excellent communication and interpersonal skills
Desirable, not essential
- Experience supporting applications within healthcare or regulated environments
- Understanding of data security and confidentiality best practices
If you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose-driven healthcare organisation.
Application Support Analyst employer: Elevate Technology Group Ltd
Contact Detail:
Elevate Technology Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare tech space, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on SQL and troubleshooting techniques. Be ready to discuss real-life scenarios where you've solved problems or improved processes.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you're keen and keeps you on their radar.
✨Tip Number 4
Stay positive and be yourself! Employers love candidates who are not only skilled but also fit well with their team culture. Let your personality shine during interviews and show them why you’d be a great addition!
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Application Support Analyst. Highlight your experience with SQL, Windows environments, and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving skills and teamwork experience – we love that!
Show Off Your Technical Skills: In your application, be sure to showcase your technical know-how. Mention specific tools like Jira or any remote access software you've used. We’re keen on seeing how you’ve tackled technical challenges in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Elevate Technology Group Ltd
✨Know Your SQL Inside Out
Since the role requires a strong working knowledge of SQL, make sure you brush up on your SQL skills before the interview. Be prepared to discuss your experience with writing and running queries, and maybe even solve a sample problem on the spot.
✨Familiarise Yourself with the Tools
Get to know the service desk and ticketing tools mentioned in the job description, like Jira. If you’ve used similar tools, be ready to share specific examples of how you managed incidents or service requests effectively.
✨Showcase Your Communication Skills
As a key link between end users and IT, excellent communication is crucial. Think of examples where you successfully resolved user issues or collaborated with teams. Practise explaining technical concepts in simple terms, as this will demonstrate your interpersonal skills.
✨Understand the Healthcare Context
Even if you don’t have direct experience in healthcare, do some research on the industry’s challenges and regulations. Showing that you understand the importance of data security and confidentiality can set you apart from other candidates.
