At a Glance
- Tasks: Build strong relationships with VIP clients and deliver unforgettable matchday experiences.
- Company: Join Elevate, a leading consulting firm in sports and entertainment.
- Benefits: Competitive salary, bonus scheme, healthcare, and pension plan.
- Other info: Dynamic role with opportunities for growth and a commitment to diversity.
- Why this job: Be part of redefining VIP experiences in the exciting world of sports.
- Qualifications: 2-3 years in sports/entertainment/hospitality and exceptional communication skills.
The predicted salary is between 40000 - 45000 £ per year.
Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance.
Elevate is seeking a high-performing professional to join our VIP Account Management team for a Premier League Football Club client, dedicated to cultivating relationships within our premium experiences division, which provides some of the best VIP experiences on offer in the world of sport. In partnership with our client, this initiative offers a unique opportunity to redefine industry standards while driving attendance and maximising revenue.
The role involves building strong relationships with clients and looking after them on matchdays, working with our partner to deliver the experiences. The individual will be pivotal in cultivating sophisticated, long-term relationships with an assigned portfolio of key VIP accounts, focusing on maximising revenue through re-sell and strategic upselling.
RESPONSIBILITIES- Foster strong relationships with all VIP accounts through proactive outreach and on-site matchday engagement.
- Manage all VIP experience accounts, including pre-matchday communications and logistics.
- Address all VIP account inquiries and concerns with a commitment to 24-hour response times.
- Execute data-driven touchpoints in collaboration with Business Intelligence to ensure peak client satisfaction.
- Provide professional on-site presence at all home matches and relevant matchday activations.
- Manage the planning and operational delivery of premier VIP client events throughout the year.
- Maintain meticulous records within CRM to track relationship progression and ensure data integrity.
- Support the wider team with additional duties as required.
- Liaise with the club to ensure fulfilment of experiences and brief matchday hosts.
- Oversee matchday delivery of VIP experience, including liaising with club officials, catering, and guests, and post-match follow-up.
- Spearhead the execution of the re-sell and renewal strategy for assigned VIP accounts.
- Secure incremental revenue through strategic upselling and cross-selling to existing VIP accounts.
Prospective candidates must demonstrate the ability to perform essential duties with excellence. Reasonable accommodations will be provided to support individuals with disabilities in meeting these requirements.
A. Education and Professional Experience- Minimum of 2-3 years in sports/entertainment/hospitality industry experience.
- Experience managing the end-to-end guest experience from communications pre-event, on day delivery and post event follow up.
- Proactive, results-oriented mindset with a resilient, positive attitude.
- Exceptional communication skills and a dedication to premium customer service.
- Ability to navigate shifting priorities within a high-pressure, fast-paced environment.
- Creative problem-solving skills and the ability to manage complex tasks simultaneously.
- Superior organisational skills with sharp attention to detail.
- Strong collaborative spirit and a committed work ethic.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Flexibility to work varied hours, including evenings, weekends, and holidays.
Salary: £40,000 - £45,000 plus bonus scheme (dependent on experience). Benefits: Including healthcare and pension scheme.
WORKING CONDITIONSEnvironment: Office-based with event-day and matchday responsibilities. Travel: Occasional travel may be required for events or conferences.
This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at HR@oneelevate.com. We are proud to be an equal opportunity/veterans/disabled/LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
VIP Account Manager, Premium Experiences - Sports & Entertainment in Manchester employer: Elevate Talent
Elevate is an exceptional employer, offering a dynamic work environment that thrives on innovation and collaboration within the sports and entertainment sector. With a commitment to employee growth, Elevate provides comprehensive benefits including healthcare and a pension scheme, alongside opportunities to engage with high-profile clients and redefine industry standards. The company's inclusive culture values diverse perspectives, ensuring that every team member can contribute meaningfully while enjoying a rewarding career in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land VIP Account Manager, Premium Experiences - Sports & Entertainment in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the sports and entertainment industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might help you land that VIP Account Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or clients, let your passion for sports and premium experiences shine through. Be genuine, engaging, and remember to listen as much as you talk. Building relationships is key!
✨Tip Number 3
Prepare for those interviews! Research Elevate and its clients thoroughly. Understand their values, recent projects, and how you can contribute to their success. Tailor your responses to highlight your experience in managing VIP accounts and delivering exceptional customer service.
✨Tip Number 4
Don’t forget to follow up! After meeting someone or having an interview, send a quick thank-you note or message. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reinforce your interest in the role!
We think you need these skills to ace VIP Account Manager, Premium Experiences - Sports & Entertainment in Manchester
Some tips for your application 🫡
Show Your Passion for Sports & Entertainment:When writing your application, let your enthusiasm for the sports and entertainment industry shine through. We want to see how your experiences align with our mission at Elevate and how you can contribute to redefining VIP experiences.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the VIP Account Manager role. Highlight relevant experience in managing client relationships and delivering exceptional service, as these are key to what we do at Elevate.
Be Specific About Your Achievements:Use concrete examples to demonstrate your successes in previous roles. Whether it’s increasing revenue through upselling or managing high-profile events, we love to see quantifiable results that showcase your skills.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and helps us keep track of all candidates efficiently. Plus, it’s super easy!
How to prepare for a job interview at Elevate Talent
✨Know Your VIPs
Before the interview, research the Premier League Football Club and its VIP experiences. Understand their clientele and what makes their offerings unique. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Communication Skills
As a VIP Account Manager, exceptional communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle inquiries and concerns, especially under pressure.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've had to creatively solve problems in a fast-paced environment. Share these stories during your interview to highlight your proactive mindset and ability to navigate challenges.
✨Be Ready for Data-Driven Discussions
Since the role involves executing data-driven touchpoints, brush up on your understanding of how data can enhance customer satisfaction. Be prepared to discuss how you've used data in previous roles to drive results and improve client experiences.
