Office Manager in Royston

We are seeking an organised and proactive Office Manager to support the smooth day-to-day running of the business. This role is responsible for managing office administration, compliance, health & safety documentation, client onboarding, financial administration, and operational support. The successful candidate will play a key role in ensuring company records, systems, and processes are maintained accurately and efficiently while supporting both staff and clients professionally. Based one day in the office 4 days at home.

Key Responsibilities

• Office Administration & Compliance
  • Maintain and update company policies and procedures to ensure compliance with current legislation and best practice.
  • Manage and update health & safety documentation, including COSHH assessments, RAMS, and Dynamic Risk Assessments (DRAs).
  • Carry out annual employee checks, including HAVS, noise assessments, next of kin details, and personnel records.
  • Renew and maintain company licences, accreditations, and certifications, including Waste Carrier Licences.
  • Complete Pre-Qualification Questionnaires (PQQs) and supplier onboarding documentation.
  • Prepare and manage employment contracts and staff documentation.
  • Maintain accurate employee records, including holidays, sickness, and absence management.
  • Create and distribute toolbox talks and safety briefings.
• Operational Support
  • Schedule works, quotations, and appointments.
  • Write up surveys, quotations, and related documentation.
  • Complete and maintain method statements and operational paperwork.
  • Support office and yard operations both remotely and on-site when required.
• Client & Customer Management
  • Maintain excellent customer relationships and respond to enquiries professionally.
  • Conduct sales calls and assist with onboarding new commercial clients.
  • Follow up incoming leads and maintain accurate records of enquiries.
  • Support business development activities and client approvals.
• Finance & Systems Administration
  • Raise invoices and manage credit control processes.
  • Chase purchase orders (POs) and follow up outstanding payments.
  • Liaise with accountants regarding financial queries where required.
  • Upload quotes, invoices, and compliance documents onto company systems including Encore, Skillco, and Subnet.
  • Pay vehicle tax and manage associated administration for company vehicles.

Skills & Experience Required

• Strong organisational and multitasking abilities.
• Excellent communication and customer service skills.
• Knowledge of accounting software such as Xero and DEXT.
• Experience using office systems and databases including Encore, Skillco, and Subnet.
• Good understanding of Health & Safety processes including COSHH, RAMS, and DRAs.
• Ability to work independently and manage multiple priorities effectively.
• Proficient in Microsoft Office and general administrative systems.

Responsibilities

• Maintain accurate administrative, financial, and compliance records.
• Support the efficient running of office and operational functions.
• Ensure company compliance with relevant legislation, standards, and accreditation requirements.
• Provide professional support to management, staff, suppliers, and clients.