Job Title: Service Officer - Interim
Location: Wokingham (on-site, working within a sheltered accommodation scheme)
Rate: £16.82 + £0.44 per hour (PAYE) / £20.80 + £0.54 per hour (Umbrella)
Contract Type: Interim
Working Pattern: On-site, based at the scheme office
About the Role
We are seeking a Service Officer to provide a front-line housing management and enhanced housing management service to residents living in sheltered accommodation. You will be site-based, working from the scheme office, and act as a go-to point of contact for residents, building rapport and ensuring the site is maintained to a safe and acceptable standard.
Key Responsibilities
- Carry out viewings and tenancy sign-ups, and provide day-to-day tenancy management.
- Maintain tenant records on the housing management system.
- Offer signposting and referral support to external agencies, plus basic benefit and income maximisation advice.
- Carry out weekly health and safety checks (fire detection, emergency lighting) and weekly site inspections.
- Make safeguarding referrals and report accidents, incidents, and near misses on site.
- Carry out tenant welfare checks and attend tenant meetings.
- Liaise with external agencies to support tenancy sustainment.
- Report communal repairs, and dwelling repairs where tenants need assistance.
- Liaise with colleagues on outstanding repairs, quality of cleaning, and grounds maintenance.
Requirements
- Experience in tenancy management, including audits and signposting to other agencies for additional resident support.
- Strong awareness of building health and safety issues.
- Awareness of safeguarding issues, proactively ensuring people are kept safe and protected from harm.
- Ability to work independently, exercising good initiative and judgement.
- Excellent communication and IT skills, with the ability to build rapport with residents.
Additional Information
- Ideally candidates will already hold an Enhanced DBS check.
Tenancy Service Officer - Housing in Woodley employer: Elevate Projects Ltd
As an M&E Compliance Manager, you will thrive in a dynamic work environment that prioritises employee development and collaboration. Our company fosters a culture of excellence, offering comprehensive training and growth opportunities while ensuring a supportive atmosphere where your contributions are valued. Located in a vibrant area, we provide unique advantages such as flexible working arrangements and a commitment to sustainability, making us an exceptional employer for those seeking meaningful and rewarding careers.
