Temporary Accommodation Officer (Housing)

This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience.

Responsibilities include:

• Supporting bookings, coordinating property maintenance, and ensuring compliance with regulations.
• Close collaboration with colleagues to maximise occupancy and streamline tenant processes.
• Serving as the first point of contact for resident enquiries via phone, email, and in person.
• Advising on accommodation options and guiding prospective residents through the application process.
• Assisting with move-in and move-out procedures, including compliance checks and financial transactions.
• Maintaining high service standards by addressing resident concerns promptly and escalating issues as needed.
• Collaborating with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy.
• Managing room bookings and maintaining accurate occupancy records.
• Processing and tracking maintenance requests, coordinating with contractors to ensure timely resolutions.
• Conducting property inspections and health & safety checks, ensuring compliance with tenancy regulations.
• Maintaining accurate data entry in housing systems to track resident information and property status.
• Assisting with financial transactions, including deposit processing, rent collection, and invoice management.
• Liaising with external partners to support accommodation needs and gather feedback for service improvements.
• Supporting the management team with complaint investigations and service improvement initiatives.
• Promoting a culture of compliance, safety, and customer satisfaction within the accommodation scheme.

General Responsibilities:

• Upholding organisational values, fostering trust, transparency, inclusion, and employee wellbeing.
• Prioritising health and safety in all decision-making.
• Participating in learning and development opportunities to enhance personal effectiveness and performance.
• Undertaking additional duties as required to meet the evolving needs of the organisation.

Knowledge and Skills:

Essential:

• Strong customer service and problem-solving skills.
• Ability to multitask and manage administrative processes efficiently.
• Proficiency in housing management systems and Microsoft Office.
• Excellent communication and stakeholder management abilities.

Desirable:

• Experience in accommodation, property management, or hospitality services.
• Knowledge of tenancy agreements, housing regulations, and compliance standards.
• Familiarity with financial processing, including rent and deposit transactions.
• Understanding of health and safety regulations in a residential setting.

If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.