At a Glance
- Tasks: Manage service charge enquiries and ensure accurate reporting for residents.
- Company: Join a dynamic team focused on transparency and compliance in housing.
- Benefits: Competitive hourly rate, hybrid work model, and opportunities for professional growth.
- Other info: Flexible role with a commitment to Equality, Diversity, and Inclusion.
- Why this job: Make a difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Knowledge of service charges and strong communication skills required.
The predicted salary is between 49900 - 49900 £ per year.
Location: Hybrid (Initially 2 days per week in office for training, then 1 day per month)
Rate: £24.96 per hour (Umbrella)
Contract Type: Temporary/Interim
About the Role: We are seeking a Service Charge Officer to ensure accurate, consistent, and transparent reporting and accounting of service charges for residents across all tenures. This role involves compliance with legislation, agreements, and best practices.
Key Responsibilities:
- Handle service charge enquiries from residents and internal staff.
- Work with managers to resolve escalated customer complaints.
- Collaborate with analysts to ensure accuracy of service charge estimates and actuals.
- Investigate and adjust service charges in ERP systems as needed.
- Contribute to service charge-related projects.
- Liaise with stakeholders to ensure service charge accuracy.
- Respond to emails and acknowledge resident enquiries in a timely manner.
- Attend face-to-face meetings with residents to resolve disputes.
- Support the rent team with service charge queries, including those from local authorities.
- Adapt and manage change in a challenging environment.
- Ensure compliance with Equality, Diversity, and Inclusion policies and Health & Safety legislation.
Requirements:
- Understanding of Landlord and Tenant legislation, particularly relating to service charges.
- Knowledge of service charge applications in the social housing sector.
- Excellent written and verbal communication skills.
- Strong numeracy skills and proficiency in Excel for data manipulation.
- Proven experience in delivering service charges in a customer-focused environment.
- Experience using ERP and CRM systems.
- Ability to meet performance targets and achieve high customer satisfaction.
- Commitment to Equality, Diversity, and Inclusion.
- Flexibility to adapt to business needs.
- Previous experience in dealing with leaseholder enquiries is essential.
If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
Service Charge Officer employer: Elevate Projects Ltd
Elevate Projects is an exceptional employer that values transparency, collaboration, and employee development. With a hybrid working model, employees enjoy the flexibility of remote work while benefiting from in-person training and support. The company fosters a culture of inclusivity and offers opportunities for professional growth, making it an ideal place for those seeking meaningful and rewarding employment in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for a Service Charge Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of landlord and tenant legislation, especially around service charges. Being able to discuss this confidently will show potential employers that you’re the right fit for the role.
✨Tip Number 3
Don’t forget to showcase your customer service skills! Be ready to share examples of how you've handled resident enquiries or resolved complaints in the past. This is key for a role focused on service charge accuracy and resident satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission in the social housing sector.
We think you need these skills to ace Service Charge Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with service charges and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Charge Officer role. We love seeing your personality come through, so keep it engaging and relevant.
Showcase Your Communication Skills:Since this role involves handling enquiries and resolving complaints, make sure your written application reflects your excellent communication skills. Clear, concise, and professional language will go a long way in impressing us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Elevate Projects Ltd
✨Know Your Legislation
Make sure you brush up on Landlord and Tenant legislation, especially around service charges. Being able to discuss relevant laws confidently will show that you understand the framework within which the role operates.
✨Showcase Your Communication Skills
Since this role involves handling enquiries and resolving disputes, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with residents or colleagues in the past to demonstrate your strong verbal and written skills.
✨Demonstrate Your Numeracy Skills
Be ready to discuss your experience with data manipulation, particularly in Excel. You might be asked to solve a numerical problem or explain how you've used data to inform service charge decisions, so have some examples at the ready.
✨Emphasise Customer Focus
This position is all about delivering excellent service to residents. Think of specific instances where you've gone above and beyond for customers, and be prepared to share these stories during your interview to highlight your commitment to customer satisfaction.
