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- Tasks: Manage Section 20 consultation processes and ensure compliance with housing legislation.
- Company: Established housing organisation with a focus on customer service and financial outcomes.
- Benefits: Hybrid working options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in housing while developing your skills in a supportive environment.
- Qualifications: Strong knowledge of service charge legislation and excellent communication skills.
- Other info: Dynamic role with opportunities to engage with various stakeholders and enhance your career.
The predicted salary is between 36000 - 60000 £ per year.
An established housing organisation is seeking a Section 20 / Major Works Consultation Specialist to support the delivery of statutory consultation and recharge processes across a large residential portfolio.
Reporting to the Section 20 Consultation Manager, the role is responsible for the accurate calculation and recovery of major works charges, ensuring full compliance with Section 20 and Section 20B requirements and associated legislation. The position works closely with internal teams and external stakeholders to support high-quality customer service and effective financial outcomes.
The role is based in London with hybrid working available by agreement.
What the role involves:
- End-to-end management of Section 20 and Section 20B consultation processes for allocated schemes and contracts
- Calculation and issue of Section 20B Notices within statutory timeframes to maximise income recovery
- Providing specialist support to property management, managing agent relationship teams, and other stakeholders on Section 20 matters
- Attendance at resident and stakeholder meetings relating to consultation and delivery of major works
- Providing consultation and invoicing information to support responses to leaseholder, solicitor, and resale enquiries
- Liaison with internal departments, auditors, regulators, and external stakeholders to ensure compliant accounting and information sharing
- Providing clear, accurate advice on consultation requirements, QLTAs, and major works recharges to support decision-making
- Supporting the preparation of management and performance reports
- Collating and calculating financial records relating to planned and programmed works and associated service charge demands
- Contributing to guidance notes, good practice manuals, and resident communications
- Preparing responses to complaints and enquiries from MPs, Ombudsman, and other statutory bodies
- Supporting and delivering Section 20 dispensation applications and related legal cases, including attendance at Tribunal or Court where required
What candidates will need:
- Strong working knowledge of service charge and major works legislation
- Detailed understanding of Section 20 and Section 20B consultation requirements and financial implications
- Knowledge of relevant Landlord and Tenant legislation and statutory regulations
- Experience preparing annual property accounts and major works calculations
- Experience responding to customer queries and complaints in a regulated environment
- Strong written and verbal communication skills across varying levels of seniority
- Ability to manage competing deadlines and prioritise workload independently
- Sound time management and problem-solving skills
- Confidence working within defined procedures and legal frameworks
- Good working knowledge of MS Office and property-related systems or CRMs
- Ability to quickly adapt to new systems and processes
This role suits someone technically strong in Section 20 who values precision, compliance, and clear communication in a complex stakeholder environment.
If this sounds suitable for you, or someone you know, please send an updated CV and contact number to Sean Cloherty at Elevate Projects so we can discuss further.
Section 20 Consultation Officer - Housing employer: Elevate Projects Ltd
Contact Detail:
Elevate Projects Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Section 20 Consultation Officer - Housing
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with Section 20 processes. Attend industry events or webinars to make connections and learn about potential job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Section 20 and Section 20B legislation. Be ready to discuss how you’ve handled similar situations in the past and demonstrate your problem-solving skills.
✨Tip Number 3
Showcase your communication skills! Whether it’s in interviews or networking, be clear and concise when discussing your experience with major works consultation and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Section 20 Consultation Officer - Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Section 20 Consultation Officer role. Highlight your knowledge of service charge legislation and any relevant experience in managing consultation processes.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Mention specific examples of how you've successfully navigated Section 20 consultations or handled customer queries in the past.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, demonstrate your strong written communication skills. Use clear and concise language in your application to reflect your ability to convey complex information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application is processed smoothly and you get the best chance to shine in front of our hiring team!
How to prepare for a job interview at Elevate Projects Ltd
✨Know Your Legislation
Make sure you brush up on your knowledge of Section 20 and Section 20B requirements. Being able to discuss these in detail will show that you’re not just familiar with the legislation, but that you can apply it practically in your role.
✨Prepare for Stakeholder Scenarios
Think about potential scenarios you might face when dealing with residents or stakeholders. Prepare examples of how you’ve successfully managed similar situations in the past, as this will demonstrate your problem-solving skills and customer service focus.
✨Showcase Your Communication Skills
Since the role involves liaising with various teams and stakeholders, practice articulating your thoughts clearly. You might even want to prepare a few key points about how you would handle communication in complex situations, as this will highlight your strong verbal and written skills.
✨Demonstrate Time Management Abilities
Be ready to discuss how you prioritise tasks and manage competing deadlines. Consider sharing specific examples from your previous roles where you successfully balanced multiple responsibilities, as this will illustrate your ability to thrive in a busy environment.
