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- Tasks: Manage complex repair cases and coordinate with residents and contractors.
- Company: Join a supportive team focused on improving living conditions.
- Benefits: Hybrid working, friendly environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives by resolving housing issues.
- Qualifications: Experience in repairs coordination and strong communication skills.
- Other info: Proactive role with a focus on empathy and resident satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive, organised, and customer-focused Repairs Administrator / Coordinator to support the management of complex repair cases, particularly those involving damp, mould, and disrepair. In this crucial role, you’ll act as a central point of contact for residents, contractors, and internal teams — ensuring cases are handled efficiently, sensitively, and in line with new legislation, including Awaab’s Law. Key Responsibilities: * Log, triage and track incoming reports of damp, mould, and disrepair. * Coordinate inspection visits, surveys, and follow-up works with contractors and in-house teams. * Keep residents informed and updated throughout the repair process with empathy and clarity. * Maintain accurate and up-to-date records of case progress, correspondence, and outcomes. * Ensure compliance with relevant policies, regulations, and service level agreements. * Assist with the preparation of reports, case files, and documentation for legal or complaint-related matters. * Support the wider repairs and maintenance team with administrative duties and scheduling. What We’re Looking For: * Previous experience in a similar repairs coordination, property management or housing admin role (desirable). * Strong understanding of the challenges and sensitivity around damp, mould, and disrepair. * Excellent communication and organisational skills with a keen attention to detail. * Ability to manage a busy caseload and work to tight deadlines. * Confident using property management systems and Microsoft Office. * A proactive, empathetic, and resident-focused approach to service delivery. This is working on a contract basis offering hybrid working and joining a friendly team environment
Repairs Administrator/ Coordinator employer: Elevate Projects Ltd
Contact Detail:
Elevate Projects Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator/ Coordinator
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you a chance to highlight how your proactive and organised nature aligns with their mission.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with residents and contractors, being clear and empathetic in your responses is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Showcase your organisational skills by preparing a case study or example of how you've managed a busy caseload in the past. This will demonstrate your ability to handle complex repair cases effectively and keep everything on track.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Repairs Administrator/ Coordinator
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your ability to manage multiple tasks and keep everything organised. We want to see how you can juggle a busy caseload while ensuring nothing slips through the cracks!
Emphasise Your Communication Style: Since you'll be the go-to person for residents and contractors, make sure to showcase your excellent communication skills. Share examples of how you've kept people informed and updated in previous roles.
Demonstrate Empathy and Sensitivity: Given the nature of the role, it's crucial to show that you understand the challenges around damp, mould, and disrepair. Use your application to express your empathetic approach to service delivery and how you handle sensitive situations.
Tailor Your Application: Make sure to tailor your application specifically for this role. Mention any relevant experience with property management systems or Microsoft Office, and don’t forget to apply through our website for the best chance of success!
How to prepare for a job interview at Elevate Projects Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of damp, mould, and disrepair. Brush up on relevant legislation like Awaab’s Law, as this will show your commitment to the role and help you answer questions confidently.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you successfully managed a busy caseload or coordinated multiple tasks. This will demonstrate your ability to handle the responsibilities of the Repairs Administrator role effectively.
✨Communicate with Empathy
Since this role involves dealing with residents, practice how you would communicate sensitive information. Use role-play scenarios to convey empathy and clarity, which are crucial for keeping residents informed and reassured.
✨Familiarise Yourself with Software
Get comfortable with property management systems and Microsoft Office before the interview. If you can, mention specific software you've used in the past, as this will highlight your technical proficiency and readiness for the role.
