At a Glance
- Tasks: Manage repair cases for damp and disrepair, ensuring efficient communication and support.
- Company: Join a friendly team dedicated to improving residents' living conditions.
- Benefits: Hybrid working, supportive environment, and opportunities for professional growth.
- Other info: Proactive and empathetic individuals will thrive in this role.
- Why this job: Make a real difference in people's lives while developing your skills in property management.
- Qualifications: Experience in property management or repairs coordination is a plus.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive, organised, and customer-focused Property Administrator to support the management of complex repair cases, particularly those involving damp, mould, and disrepair. In this crucial role, you’ll act as a central point of contact for residents, contractors, and internal teams — ensuring cases are handled efficiently, sensitively, and in line with new legislation, including Awaab’s Law.
Key Responsibilities:
- Log, triage and track incoming reports of damp, mould, and disrepair.
- Coordinate inspection visits, surveys, and follow-up works with contractors and in-house teams.
- Keep residents informed and updated throughout the repair process with empathy and clarity.
- Maintain accurate and up-to-date records of case progress, correspondence, and outcomes.
- Ensure compliance with relevant policies, regulations, and service level agreements.
- Assist with the preparation of reports, case files, and documentation for legal or complaint-related matters.
- Support the wider repairs and maintenance team with administrative duties and scheduling.
What We’re Looking For:
- Previous experience in a similar repairs coordination, property management or housing admin role (desirable).
- Strong understanding of the challenges and sensitivity around damp, mould, and disrepair.
- Excellent communication and organisational skills with a keen attention to detail.
- Ability to manage a busy caseload and work to tight deadlines.
- Confident using property management systems and Microsoft Office.
- A proactive, empathetic, and resident-focused approach to service delivery.
This is working on a contract basis offering hybrid working and joining a friendly team environment.
Property Administrator employer: Elevate Projects Ltd
As a Property Administrator with us, you'll thrive in a supportive and dynamic work culture that prioritises employee well-being and professional growth. Our commitment to hybrid working allows for flexibility, while our focus on meaningful engagement with residents ensures that your role is both impactful and rewarding. Join a team that values empathy, collaboration, and continuous development in addressing the vital issues of damp, mould, and disrepair.
StudySmarter Expert Advice🤫
We think this is how you could land Property Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the property management field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to property administration. Think about how your experience with damp, mould, and disrepair can shine through in your answers. We want you to show off your skills!
✨Tip Number 3
Practice your communication skills! Since this role is all about keeping residents informed, try role-playing scenarios where you explain complex issues clearly and empathetically. It’ll help you feel more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Property Administrator
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight your ability to manage multiple tasks and keep everything organised. We want to see how you can juggle responsibilities like logging reports and coordinating inspections without dropping the ball!
Emphasise Your Communication Style:Since you'll be the go-to person for residents and contractors, make sure to showcase your excellent communication skills. Share examples of how you've kept people informed and updated in previous roles — empathy and clarity are key!
Demonstrate Your Understanding of the Role:Make it clear that you understand the challenges around damp, mould, and disrepair. We’re looking for someone who gets the sensitivity involved in these issues, so don’t shy away from discussing your relevant experience.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our friendly team.
How to prepare for a job interview at Elevate Projects Ltd
✨Know Your Stuff
Make sure you brush up on the specifics of damp, mould, and disrepair. Understand Awaab’s Law and how it impacts property management. This knowledge will show that you're proactive and ready to tackle the challenges head-on.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with residents and contractors, practice clear and empathetic communication. Think of examples from your past experiences where you successfully managed sensitive situations or kept stakeholders informed.
✨Organise Your Thoughts
Prepare to discuss how you manage a busy caseload. Have examples ready that demonstrate your organisational skills and attention to detail. You might even want to bring a list of your previous cases and how you handled them efficiently.
✨Familiarise Yourself with Tech
Get comfortable with property management systems and Microsoft Office. If you have experience with specific software, be ready to talk about it. Showing that you can hit the ground running with tech will give you an edge.
