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- Tasks: Manage Section 20 consultation processes and ensure compliance with legislation.
- Company: Established housing organisation focused on customer service and financial outcomes.
- Benefits: Hybrid working options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in housing while working with diverse stakeholders.
- Qualifications: Strong knowledge of service charge legislation and excellent communication skills.
- Other info: Dynamic role with opportunities to attend meetings and contribute to legal cases.
The predicted salary is between 36000 - 60000 £ per year.
An established housing organisation is seeking a Section 20 / Major Works Consultation Specialist to support the delivery of statutory consultation and recharge processes across a large residential portfolio. Reporting to the Section 20 Consultation Manager, the role is responsible for the accurate calculation and recovery of major works charges, ensuring full compliance with Section 20 and Section 20B requirements and associated legislation. The position works closely with internal teams and external stakeholders to support high-quality customer service and effective financial outcomes. The role is based in London with hybrid working available by agreement.
What the role involves:
- End-to-end management of Section 20 and Section 20B consultation processes for allocated schemes and contracts
- Calculation and issue of Section 20B Notices within statutory timeframes to maximise income recovery
- Providing specialist support to property management, managing agent relationship teams, and other stakeholders on Section 20 matters
- Attendance at resident and stakeholder meetings relating to consultation and delivery of major works
- Providing consultation and invoicing information to support responses to leaseholder, solicitor, and resale enquiries
- Liaison with internal departments, auditors, regulators, and external stakeholders to ensure compliant accounting and information sharing
- Providing clear, accurate advice on consultation requirements, QLTAs, and major works recharges to support decision-making
- Supporting the preparation of management and performance reports
- Collating and calculating financial records relating to planned and programmed works and associated service charge demands
- Contributing to guidance notes, good practice manuals, and resident communications
- Preparing responses to complaints and enquiries from MPs, Ombudsman, and other statutory bodies
- Supporting and delivering Section 20 dispensation applications and related legal cases, including attendance at Tribunal or Court where required
What candidates will need:
- Strong working knowledge of service charge and major works legislation
- Detailed understanding of Section 20 and Section 20B consultation requirements and financial implications
- Knowledge of relevant Landlord and Tenant legislation and statutory regulations
- Experience preparing annual property accounts and major works calculations
- Experience responding to customer queries and complaints in a regulated environment
- Strong written and verbal communication skills across varying levels of seniority
- Ability to manage competing deadlines and prioritise workload independently
- Sound time management and problem-solving skills
- Confidence working within defined procedures and legal frameworks
- Good working knowledge of MS Office and property-related systems or CRMs
- Ability to quickly adapt to new systems and processes
This role suits someone technically strong in Section 20 who values precision, compliance, and clear communication in a complex stakeholder environment.
If this sounds suitable for you, or someone you know, please send an updated CV and contact number to Sean Cloherty at Elevate Projects so we can discuss further.
Section 20 Consultation Officer - Housing in London employer: Elevate Projects Ltd
Contact Detail:
Elevate Projects Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Section 20 Consultation Officer - Housing in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your Section 20 knowledge. Be ready to discuss specific cases or scenarios where you've successfully navigated consultation processes. Show them you’re the expert they need!
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values and expertise. Use our website to find roles that excite you, and tailor your approach to each one. Quality over quantity!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
We think you need these skills to ace Section 20 Consultation Officer - Housing in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Section 20 and major works legislation. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to the responsibilities listed in the job description, and show us your passion for housing consultation.
Be Clear and Concise: When filling out your application, clarity is key. Use straightforward language and avoid jargon unless it’s relevant. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Elevate Projects Ltd
✨Know Your Legislation
Make sure you brush up on your knowledge of Section 20 and Section 20B requirements. Being able to discuss these in detail will show that you understand the legal framework and can navigate it effectively.
✨Prepare for Stakeholder Scenarios
Think about potential scenarios involving internal teams and external stakeholders. Prepare examples of how you've successfully managed relationships or resolved conflicts in the past, as this role requires strong communication skills.
✨Showcase Your Financial Acumen
Be ready to discuss your experience with calculating major works charges and preparing property accounts. Highlight any specific tools or systems you've used, as familiarity with property-related systems is a plus.
✨Practice Clear Communication
Since this role involves liaising with various parties, practice articulating complex information clearly and concisely. You might even want to do a mock interview with a friend to refine your delivery.
