Job Title: Head of Housing - Interim
Location: Central East London
Rate: £35.62 per hour (PAYE) / £46.68 per hour (Umbrella)
Contract Type: Interim
About the Role:
We are seeking a Head of Housing to lead the regional Resident Experience team, which sits at the frontline of the housing service, dealing with complex housing issues and seeing residents in their homes. You will be responsible for ensuring that every interaction with the housing team is a positive experience, delivering high-quality neighbourhood services across mixed tenure communities. You will motivate and energise your teams to deliver excellent housing advice and support, while collaborating with internal teams and external partners to enhance resident satisfaction.
Key Responsibilities:
* Lead the Local Link model, delivering the highest quality, tenure-neutral neighbourhood services across a specified region, including Home Ownership and Independent Living.
* Provide leadership and strategic direction, ensuring a performance-driven service that achieves stretching targets balanced with a strong customer focus.
* Manage your team with empathy, actively developing and growing their capacity as individuals and as a functional body.
* Contribute to the setting, monitoring, and control of regional team budgets, ensuring compliance with procurement policies.
* Engage honestly and empathetically with residents, team members, and colleagues, delivering difficult messages with sensitivity.
* Lead on stakeholder consultation and negotiations with local authorities, other registered social landlords, partner organisations, and customers.
* Hold lead responsibility for area health and safety, ensuring full compliance with organisational policies.
* Oversee the management of complex cases and neighbourhood improvement plans, including assessing requirements, costs, and delivery timelines.
* Hold accountability for Regional Resident Panels, leading meetings and ensuring resident feedback shapes regional decisions.
* Manage local and groupwide contracts in areas such as CCTV, parking, and mediation.
* Respond promptly to enquiries and complaints, including stage 1 complaints and Councillor/MP enquiries.
* Prepare and present reports for internal and external purposes.
* Work within the Risk Management framework, ensuring compliance with statutory, regulatory, and policy requirements.
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Head of Housing in London employer: Elevate Projects Ltd
As an M&E Compliance Manager, you will thrive in a dynamic work environment that prioritises employee development and collaboration. Our company fosters a culture of excellence, offering comprehensive training and growth opportunities while ensuring a supportive atmosphere where your contributions are valued. Located in a vibrant area, we provide unique advantages such as flexible working arrangements and a commitment to sustainability, making us an exceptional employer for those seeking meaningful and rewarding careers.
