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- Tasks: Manage housing condition complaints and legal disrepair claims to improve home quality.
- Company: Join a dedicated team focused on enhancing tenant experiences.
- Benefits: Excellent pay rates, great working conditions, and potential for long-term contracts.
- Why this job: Make a real difference in people's lives by resolving housing issues effectively.
- Qualifications: Strong knowledge of building maintenance and experience with legal claims.
- Other info: Collaborative environment with a focus on customer satisfaction and service excellence.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Disrepair Surveyor on a contract basis, to play a crucial role in resolving housing condition complaints and legal disrepair claims. You’ll be at the forefront of improving the quality of our homes, managing complex issues, and providing an excellet level of service. About the Role: As a Disrepair Surveyor, you will manage complaints received as legal claims (Housing Condition Claims) in close partnership with our legal services team. You’ll lead investigations, coordinate repairs, and work collaboratively with trade teams and contractors to resolve issues efficiently and effectively. Your work will contribute to minimising litigation while delivering a cost-effective, high-quality service that meets and exceeds customer expectations. Key Responsibilities: * Conduct thorough property inspections in response to legal claims. * Oversee and coordinate all required repairs from inception to completion. * Monitor and ensure the quality of work carried out by internal trade teams and external contractors. * Communicate clearly with tenants, providing them with detailed case reports and updates. * Deliver high levels of customer satisfaction while operating within budgetary constraints. * Identify and implement solutions through both internal complaints procedures and, where necessary, within the legal framework. * Promote a customer-first approach, managing expectations and resolving disputes amicably and effectively. What We’re Looking For: * Strong technical knowledge of building maintenance and repairs. * Proven experience in managing legal housing disrepair claims or similar. * Excellent communication and customer service skills. * Ability to assess complex repair issues and deliver practical, value-for-money solutions. * Experience working with legal services, contractors, and stakeholders. * Commitment to improving the tenant experience and achieving service excellence. Excellent rates of pay, working conditions and the opportunity for a long-term contract
Disrepair Surveyor employer: Elevate Projects Ltd
Contact Detail:
Elevate Projects Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disrepair Surveyor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and legal sectors. You never know who might have a lead on a Disrepair Surveyor role or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some research! Familiarise yourself with common housing disrepair issues and legal claims. This will not only boost your confidence but also show potential employers that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Disrepair Surveyor, you'll need to explain complex issues clearly to tenants and contractors. Try role-playing scenarios with friends or family to sharpen your delivery.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to highlight your relevant experience and how you can contribute to improving housing conditions in your application.
We think you need these skills to ace Disrepair Surveyor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with housing disrepair claims and property inspections. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving housing conditions and how your background makes you the perfect fit for our Disrepair Surveyor role. Keep it engaging and personal!
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects your ability to convey complex information simply. Whether it’s through your CV or cover letter, we want to see that you can connect with tenants and stakeholders effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Elevate Projects Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge of building maintenance and repairs. Familiarise yourself with common housing disrepair claims and the legal framework surrounding them. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
As a Disrepair Surveyor, clear communication is key. Prepare examples of how you've effectively communicated with tenants and stakeholders in the past. Think about times when you’ve resolved disputes or managed expectations, as these stories will highlight your customer service skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss complex repair issues you've encountered and how you approached them. Highlight your ability to assess situations and implement practical, cost-effective solutions. This will show that you can think on your feet and deliver results under pressure.
✨Collaborative Mindset
Since you'll be working closely with legal services, contractors, and trade teams, emphasise your experience in collaboration. Share examples of successful teamwork and how you’ve coordinated efforts to resolve issues efficiently. This will illustrate your ability to work well with others and contribute to a positive outcome.
