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- Tasks: Deliver customer-focused housing management services and support vulnerable residents.
- Company: Join a dynamic team dedicated to improving housing partnerships.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in the lives of vulnerable residents while developing your career.
- Qualifications: Experience in supported housing and strong communication skills required.
- Other info: Opportunity to work collaboratively with various partners and agencies.
If you want to know about the requirements for this role, read on for all the relevant information.
Surrey
- Full UK driving licence and access to own vehicle is essential
- Role requires travel to multiple office and scheme locations at least 4 days per week
- Home working available 1 day per week
Key Responsibilities
- Deliver customer-focused housing management services across a supported housing and partnerships portfolio
- Act as the principal point of contact for managing agents, commissioners and support providers
- Manage contracts, relationships and service performance to support vulnerable residents
- Provide intensive housing management to residents with identified support needs
- Carry out void management including inspections, referrals, risk assessments, affordability checks, sign-ups and system updates
- Investigate and manage tenancy breaches using informal and formal interventions
- Lead on ASB, debt, crime and nuisance cases including notices, court action, hearings and evictions
- Complete regular property inspections, health and safety checks, fire drills, legionella testing and compliance monitoring
- Work closely with support providers and agencies on complex cases including safeguarding and capacity issues
- Hold quarterly liaison meetings with partners to review SLAs and service delivery
- Escalate service or safeguarding concerns in line with policy
- Facilitate access for repairs, servicing and statutory compliance including FRA actions
- Support planned and cyclical works alongside internal property teams
- Respond to complaints and resident feedback, driving service improvement
- Be visible across schemes and offices to meet resident and business needs
Key Criteria
- Demonstrable experience working in supported housing or housing-related support
- Proven customer-facing experience with a strong focus on service quality
- Experience managing partner or agent relationships and monitoring performance
- Working knowledge of health and safety and property management legislation
- Strong communication skills across face-to-face, phone and written channels
- Confident negotiator with the ability to influence outcomes
- Highly organised, able to prioritise and meet deadlines under pressure
- Detail-focused, proactive and able to work with minimal supervision
- Comfortable working collaboratively with internal teams and external partners
- Willing to learn and commit to ongoing professional development
- Minimum of 5 GCSEs or equivalent
If this sounds suitable for you, or someone you know, please send an updated CV and contact number to Sean Cloherty at Elevate Projects so we can discuss further.
Contract and Partnership Officer - Housing in Croydon employer: Elevate Projects Ltd
Contact Detail:
Elevate Projects Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract and Partnership Officer - Housing in Croydon
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in supported housing. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its partnerships. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your communication skills! Whether it’s during an interview or a casual chat, be clear and confident when discussing your experiences. Use examples from your past roles to demonstrate how you’ve successfully managed relationships and resolved issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. So, go ahead and submit that application!
We think you need these skills to ace Contract and Partnership Officer - Housing in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Contract and Partnership Officer. Highlight your experience in supported housing and any relevant customer-facing roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supported housing and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to communicate effectively in your application. Whether it's through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Elevate Projects Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of supported housing and partnership management. Brush up on relevant legislation and best practices, as well as the specific responsibilities listed in the job description. This will show that you're not just interested in the role, but that you’re genuinely knowledgeable about it.
✨Showcase Your Experience
Prepare to discuss your previous experience in housing management or related fields. Think of specific examples where you've successfully managed contracts or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Demonstrate Your Communication Skills
Since this role involves liaising with various stakeholders, be ready to showcase your communication skills. Practice articulating your thoughts clearly and confidently, whether it's face-to-face or over the phone. You might even want to prepare a few questions to ask the interviewer to demonstrate your engagement.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as managing tenancy breaches or dealing with complaints. Think through potential scenarios beforehand and outline your approach. This will help you convey your problem-solving skills and ability to handle pressure effectively.
