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- Tasks: Manage and optimise operational contracts in a dynamic, values-driven organisation.
- Company: A large organisation focused on housing with a strong commitment to values.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team and thrive in a complex, fast-paced environment.
- Why this job: Make a real impact by leading contract management and influencing strategic decisions.
- Qualifications: Experience in contract management and strong analytical skills required.
The predicted salary is between 55000 - 65000 £ per year.
Location: London (Hybrid working available; base at Clerkenwell)
About the Role: We are seeking a highly capable Contract Manager (Operations) to strengthen the management, governance, and optimisation of operational contracts within a large, values-driven organisation. This is a high-impact role offering autonomy, visibility, and influence across a diverse housing portfolio. Reporting to the Head of Commercial Operations, you will lead the development and ongoing management of a robust contract management framework. This includes student, keyworker, market rent, co‑operative, and short‑life accommodation contracts. Your role will ensure contractual arrangements are effectively governed, performance-driven, and aligned with strategic objectives, while mitigating contractual, financial, legal, and reputational risks. As a trusted subject‑matter expert, you will work closely with internal teams and external partners to embed clarity, accountability, and compliance. The role focuses on assurance and insight, including performance monitoring, audits, risk management, and evidence‑based reporting to senior leaders and the Board. This position is ideal for someone comfortable operating in complex environments, leading through influence, and supporting executive‑level decision‑making while upholding core values of honesty, efficiency, accountability, respect, and trust.
Key Responsibilities:
- Develop, implement, and maintain a comprehensive contract management framework for leases, management agreements, SLAs, and related contracts.
- Establish and operate governance and assurance structures for contractual performance, compliance, and risk.
- Provide expert guidance on contractual obligations to colleagues.
- Conduct audits and reviews to ensure compliance with legislation, regulation, and internal policies.
- Monitor provider performance against KPIs, service standards, and statutory requirements.
- Identify and address contractual and operational risks, leading corrective action plans.
- Manage relationships with partners, providers, local authorities, and internal stakeholders.
- Investigate and resolve contractual breaches, escalating where necessary.
- Lead contract variations, change control, and change‑in‑law activities, ensuring impacts are documented.
- Produce high‑quality reports and insights for senior management, committees, and the Board.
- Drive continuous improvement in contract management processes, systems, and reporting.
Requirements:
- Proven experience as a contract or governance professional, managing complex contractual arrangements.
- Strong assurance, compliance, and performance management capabilities.
- Ability to interpret contractual requirements and translate them into practical oversight.
- Analytical, influential, and credible, with the ability to challenge constructively and drive accountability.
- Comfortable leading without formal authority and working with multiple stakeholders.
- Experience in risk management, audits, and performance reporting.
- Ability to produce clear, evidence‑based reports for senior leadership.
If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
Contract Manager (Operations) employer: Elevate Projects Ltd
Contact Detail:
Elevate Projects Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager (Operations)
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role of Contract Manager (Operations). Keep it concise but impactful, showing how you can add value to their team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Contract Manager (Operations)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Contract Manager role. Highlight your experience with contract management frameworks and any relevant governance roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've managed complex contracts and driven performance improvements in the past.
Showcase Your Analytical Skills: Since this role involves a lot of performance monitoring and risk management, make sure to highlight your analytical abilities. We love seeing candidates who can interpret data and provide evidence-based insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Elevate Projects Ltd
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the types of contracts you'll be managing. Familiarise yourself with key terms and concepts related to leases, SLAs, and compliance. This will not only help you answer questions confidently but also demonstrate your expertise in contract management.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical abilities, especially in risk management and performance monitoring. Be ready to discuss how you've used data to drive decisions or improve processes in previous roles. This will show that you can provide valuable insights to senior management.
✨Demonstrate Your Stakeholder Management Experience
Think of specific instances where you've successfully managed relationships with various stakeholders. Whether it's internal teams or external partners, being able to illustrate your experience in leading without formal authority will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle contractual breaches or compliance issues. Practice articulating your thought process and the steps you would take in these situations, as this will showcase your practical approach to contract management.