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- Tasks: Deliver customer-focused housing management services and support vulnerable residents.
- Company: Join a dynamic team dedicated to improving housing partnerships in Surrey.
- Benefits: Flexible home working, competitive salary, and opportunities for professional development.
- Why this job: Make a real difference in the lives of vulnerable residents while developing your career.
- Qualifications: Experience in supported housing and strong communication skills are essential.
- Other info: Enjoy a collaborative environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Supported Housing Partnerships Officer – Surrey
Full UK driving licence and access to own vehicle is essential. Role requires travel to multiple office and scheme locations at least 4 days per week. Home working available 1 day per week.
Responsibilities
- Deliver customer-focused housing management services across a supported housing and partnerships portfolio.
- Act as the principal point of contact for managing agents, commissioners and support providers.
- Manage contracts, relationships and service performance to support vulnerable residents.
- Provide intensive housing management to residents with identified support needs.
- Carry out void management including inspections, referrals, risk assessments, affordability checks, sign-ups and system updates.
- Investigate and manage tenancy breaches using informal and formal interventions.
- Lead on ASB, debt, crime and nuisance cases including notices, court action, hearings and evictions.
- Complete regular property inspections, health and safety checks, fire drills, legionella testing and compliance monitoring.
- Work closely with support providers and agencies on complex cases including safeguarding and capacity issues.
- Hold quarterly liaison meetings with partners to review SLAs and service delivery.
- Escalate service or safeguarding concerns in line with policy.
- Facilitate access for repairs, servicing and statutory compliance including FRA actions.
- Support planned and cyclical works alongside internal property teams.
- Respond to complaints and resident feedback, driving service improvement.
- Be visible across schemes and offices to meet resident and business needs.
Key Criteria
- Demonstrable experience working in supported housing or housing-related support.
- Proven customer-facing experience with a strong focus on service quality.
- Experience managing partner or agent relationships and monitoring performance.
- Working knowledge of health and safety and property management legislation.
- Experience managing or supporting projects.
- Strong communication skills across face-to-face, phone and written channels.
- Confident negotiator with the ability to influence outcomes.
- Highly organised, able to prioritise and meet deadlines under pressure.
- Detail-focused, proactive and able to work with minimal supervision.
- Comfortable working collaboratively with internal teams and external partners.
- Willing to learn and commit to ongoing professional development.
- Minimum of 5 GCSEs or equivalent.
If this sounds suitable for you, or someone you know, please send an updated CV and contact number to Sean Cloherty at Elevate Projects so we can discuss further.
Contract And Partnership Officer - Housing employer: Elevate Projects Ltd
Contact Detail:
Elevate Projects Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract And Partnership Officer - Housing
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their mission, especially in supported housing and partnerships.
✨Tip Number 3
Practice your communication skills! Whether it's face-to-face or over the phone, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or family.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Contract And Partnership Officer - Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in supported housing and managing partnerships, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've delivered customer-focused services and managed relationships in the past.
Showcase Your Communication Skills: Since strong communication is crucial for this role, ensure your written application is clear and professional. We want to see your ability to convey information effectively right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application.
How to prepare for a job interview at Elevate Projects Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of supported housing and partnership management. Brush up on relevant legislation and best practices, as well as the specific responsibilities mentioned in the job description. This will show that you're not just interested in the role, but that you’re genuinely knowledgeable about it.
✨Showcase Your Experience
Prepare to discuss your previous experience in housing management or related fields. Think of specific examples where you've successfully managed contracts or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Demonstrate Your Communication Skills
Since this role involves a lot of interaction with various stakeholders, be ready to showcase your communication skills. Practice articulating your thoughts clearly and confidently, whether it's face-to-face or over the phone. You might even want to prepare a few questions to ask the interviewer to demonstrate your engagement.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as managing tenancy breaches or dealing with complaints. Think through potential scenarios beforehand and outline your approach. This will help you convey your problem-solving skills and ability to handle pressure effectively.
