At a Glance
- Tasks: Lead a team to deliver top-notch repairs and maintenance services in a dynamic environment.
- Company: Join a forward-thinking organisation focused on community and operational excellence.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Be part of a collaborative culture with a focus on safety and compliance.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in repairs management and strong people skills are essential.
About the
Role: We are seeking an Operations Manager to lead the delivery of high-quality responsive repairs and maintenance services across a designated region.
Reporting to the Head of Direct Services, you will manage a budget of approximately £5 million, oversee a team of over 30 directly employed operatives/technicians, and specialist subcontractors.
Your role will ensure services are delivered safely, efficiently, and in line with agreed performance standards.
You will drive operational excellence, value for money, and outstanding customer outcomes while fostering an inclusive, visible, and collaborative culture.
Through data-driven decision-making and strong stakeholder engagement, you will ensure repairs services remain resident-focused, compliant, and aligned with organisational values.
Key Responsibilities
- Oversee end-to-end repairs, voids, and planned major complex works within your region, ensuring adherence to budget and KPIs.
- Reinforce Health & Safety legislation, manage compliance standards (e. g., damp and mould programmes), and track performance and training metrics.
- Act as the primary operational delivery liaison for stakeholders and residents.
- Lead a multi-disciplinary team to ensure repairs are completed safely, on time, and to an exceptional standard.
- Manage and report on KPIs, including emergency response times, appointment rates, first-time fix rates, and post-repair quality audits.
- Lead, mentor, and develop a team of supervisors and direct tradespeople, conducting regular 1-to-1s, toolbox talks, and performance reviews.
- Monitor expenditure against the reactive repairs budget, ensuring cost-effective procurement and efficient resource allocation.
- Act as the lead officer for site safety, ensuring compliance with CDM 2015 regulations, asbestos management, and general H&S legislation.
- Serve as the primary point of contact for local authorities and internal partners, attending progress meetings and addressing escalations.
- Provide expert technical guidance on complex diagnostics, particularly for structural issues, damp and mould, and multi-trade projects.
Requirements
- Strong people management experience with a commitment to delivering excellence and fostering a collaborative team environment.
- Proven experience as a Repairs Manager or similar role within the Social Housing sector, with evidence of managing workflow between direct labour and subcontracted repairs.
- Experience working for a Tier 1 Maintenance Contractor or large-scale DLO (Direct Labour Organisation) within a Housing Association environment.
- Detailed knowledge of the M3NHF Schedule of Rates v7 and above, including contract management and effectiveness of terms and conditions.
- Strong understanding of building regulations, Housing regulations (e. g., HHSRS, HRBs, Building Safety Act, Awaab’s), NHF Schedule of Rates (SOR), and modern construction methods.
- Ability to demonstrate value for money and use management tools to monitor and review repair demand.
Qualifications & Skills
- SMSTS
- NVQ Level 6
- ILM Level 5
- Full UK driving licence (mandatory)
- Formal qualifications like CIOB or RICS are highly desirable.
- Social Housing background experience in reactive repairs and planned complex maintenance.
If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further
Operations Manager - Repairs/Direct Works in Bow employer: Elevate Projects Ltd
Join a leading organisation as an Asbestos Surveyor, where you will enjoy the flexibility of working from home while making a significant impact on residential properties. Our supportive work culture prioritises employee growth through comprehensive training and development opportunities, ensuring you stay at the forefront of industry standards. With a commitment to safety and professionalism, we foster an environment that values your contributions and encourages meaningful career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Repairs/Direct Works in Bow
✨Get Your Foot in the Door
Temporary roles in construction often rely on quick recruitment, so make sure to visit local recruitment agencies that specialise in the construction sector. They usually have a go-to list of companies that need staff urgently, helping us connect with potential employers faster.
✨Leverage Community Connections
Construction is all about connections! Check out local trade events, networking gatherings, or even social media groups focused on your area. Engaging with the community can lead to insider knowledge about temporary job openings that might not be advertised anywhere else.
✨Showcase Your Skills with a Solid Portfolio
Even for temporary gigs, a visual portfolio can really set you apart. Take photos of previous projects you’ve worked on, or if you're fresh in the industry, show examples of your work during training. This can help us demonstrate our hands-on experience to potential employers, like Elevate Projects Ltd.
✨Apply Directly at Construction Sites
Don’t overlook the power of walking directly into construction sites. Many temporary positions are filled on the spot, so it’s worth popping by local sites and having a face-to-face chat. Bring your CV and be ready to impress, as companies like Elevate Projects Ltd appreciate proactive candidates ready to jump in when needed.
We think you need these skills to ace Operations Manager - Repairs/Direct Works in Bow
Some tips for your application 🫡
Highlight Your Relevant Experience:In the construction game, having hands-on experience matters! Be sure to showcase any previous temporary roles or projects you've worked on in your CV. Mention specific skills like safety protocols, tools you're familiar with, or types of construction work you've done – this will help you stand out!
Showcase Certifications and Training:If you've got any relevant certifications or training like a CSCS card or health and safety courses, flaunt them! Include them in your CV and mention them in your cover letter. It shows that you're not just ready to get to work but that you've got the essential safety knowledge, which is super important in the construction industry.
Emphasise Flexibility and Availability:For a temporary role, flexibility is key! In your cover letter, make sure to clearly state your availability – are you ready to start immediately? Can you work various shifts? Letting Elevate Projects Ltd know how adaptable you are might just get you the edge over other candidates.
Keep it Concise and Clear:When applying for temporary roles in construction, employers often appreciate brevity. Keep your CV and cover letter clear and to the point. Focus on the skills and experiences that align most with what Elevate Projects Ltd is looking for. Avoid unnecessary fluff to make it easier for them to see why you’re the perfect fit!
How to prepare for a job interview at Elevate Projects Ltd
✨Show Off Your Safety Knowledge
In construction, health and safety is non-negotiable. Get comfortable with specific safety regulations like COSHH or Working at Height – you might get asked how you’d handle risk assessments or unsafe conditions. We need to show that we prioritise safety above all else.
✨Be Ready for Hands-On Scenarios
Expect practical questions or even a mini test where you’ll need to demonstrate basic skills. They might set up a scenario and ask how you would approach a specific task. Let’s prepare by brushing up on our trade skills and thinking through past projects we’ve worked on.
✨Flexibility is Key
Since this is a temporary role, they’ll want to know if you can adapt quickly to different teams and situations. Let's think about past experiences where we've had to adjust on the fly. This will show we’re ready to hit the ground running!
✨Highlight Your Previous Experience
Temporary roles often require hitting the ground running, so make sure to have a few stories lined up that showcase your relevant experience in construction. We want to emphasise skills that might not be on our CV—like teamwork and problem-solving when things don't go to plan.
