Operations Manager (Client Onboarding, CDD, KYC & AML)
Start: ASAP
We are looking for an energetic, hands-on operational leader with experience managing CDD, KYC, AML, financial crime, client onboarding or similar regulated operations.
This is an opportunity to take ownership of a critical client onboarding operation within a well-established, highly regulated organisation, while supporting a significant period of technology and operational change.
The successful candidate will have considerable autonomy over the day-to-day operation and will work closely with senior stakeholders to ensure the CDD function remains stable, well controlled, engaged and focused on high-quality delivery throughout the transformation.
Key Responsibilities
- Lead and manage CDD Team Leaders and oversee day-to-day operations.
- Manage workflow, capacity, productivity, service levels and quality.
- Identify and address operational risks, capacity pressures and service issues.
- Coach, develop and hold Team Leaders accountable for performance.
- Ensure compliance with AML, CDD, KYC, SRA and relevant regulatory requirements.
- Maintain strong operational controls, quality standards and audit trails.
- Use management information to drive performance and resource decisions.
- Support technology implementation, process improvements and operational transformation.
- Lead colleague engagement, communications and readiness through periods of change.
- Build strong relationships with Legal, Risk, Technology and other key stakeholders.
- Drive continuous improvement and resolve recurring operational issues.
- Strong operational leadership experience within a high-volume, complex and regulated environment.
- Experience leading teams responsible for CDD, KYC, AML, financial crime, client onboarding or similar regulated activity.
- Proven experience managing workflow, capacity, service levels, productivity and quality.
- Strong people leadership, coaching and performance management skills.
- Experience maintaining operational control and team engagement through significant change.
- Good understanding of operational controls, quality management and regulatory compliance.
- Strong stakeholder management and communication skills.
- Confident, decisive and hands-on leadership style.
- Law firm or professional services experience.
- Knowledge of legal-sector CDD, AML, sanctions and SRA requirements.
- Experience supporting technology implementation or operating model transformation.
- Experience managing teams across multiple locations.
- Experience improving client and colleague journeys.
- Knowledge of workflow, case management, digital identity or client verification technology.
About Elevate
Elevate is a global provider of consulting, technology, and services for law departments and law firms. Headquartered in Los Angeles, our team of 1,600+ legal professionals, lawyers, consultants, project managers, and engineers operates across the United States, Europe, the UK, Asia, Hong Kong, and Australia.
Legal Talent is our flexible resourcing division, redefining careers in the legal industry. We connect exceptional legal professionals with the evolving needs of our customers through a curated, world-class global talent community and advanced, technology-enabled search capabilities. We are proud to have been ranked Band 1 in Chambers’ Global Flexible Legal Resourcing category.
Our Vision:
At Legal Talent, equity and inclusion are fundamental to our success. As The Law Company, transforming the legal business landscape, we believe a diverse and inclusive culture is essential for attracting, retaining, and celebrating the industry’s top talent. We empower our people to bring their authentic selves to work because diversity of experience and perspective drives innovation and simply makes good business sense.
As strong advocates for diversity, equity, and inclusion, Legal Talent is committed to hiring talented professionals from all backgrounds.
We invite you to join the Legal Talent team and help us reshape the legal industry, making a real impact on the legal universe.
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Operations Manager (Client Onboarding, CDD, KYC & AML) in Manchester employer: Elevate Legal Talent
Elevate is an exceptional employer, offering a dynamic and inclusive work culture that empowers legal professionals to thrive in a fast-paced, technology-driven environment. With a strong commitment to diversity, equitability, and inclusion, Elevate provides ample opportunities for employee growth and development, ensuring that every team member can contribute meaningfully to innovative legal solutions across the globe. As part of a leading global technology business, you will enjoy the flexibility of remote work while being supported by a community of talented professionals dedicated to achieving incredible outcomes together.
