At a Glance
- Tasks: Support the sales team with admin tasks and customer enquiries while learning on the job.
- Company: Join Elevate FM, a leader in facilities management with a focus on customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and potential for a full-time role after your apprenticeship.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that values integrity and commitment while making a real impact.
- Qualifications: GCSEs in maths and English required; strong communication and organisational skills are a must.
The predicted salary is between 25000 - 30000 £ per year.
Introduction
Elevate FM are looking for an outgoing, enthusiastic and driven individual to join their team as part of a key role within the customer service and sales team.
About the Employer
At Elevate FM Ltd, we provide nationwide commercial facilities management and property maintenance solutions, helping businesses keep their buildings safe, compliant and operational.
Our mission is simple: to make our customers' lives easier.
Our success is built on our core values of Integrity, Commitment, Authenticity and Nurture, and we're looking for someone who shares these values and is eager to learn while supporting a busy sales team.
What You'll Do
Sales Team Support
Provide day‑to‑day administrative support to the Regional Account Managers.
Monitor shared inboxes and calendars, responding to customer enquiries on behalf of the sales team where appropriate.
Manage appointments, follow‑ups and reminders to ensure customer commitments are met.
Prepare meeting notes and assist with sales administration.
Ensure CRM records and customer information remain accurate and up to date.
Customer Relationship Management
Act as a first point of contact for customers when their Regional Account Manager is unavailable.
Build and maintain positive relationships with customers through regular communication.
Handle routine customer enquiries professionally and efficiently.
Escalate technical or commercial matters to the relevant Account Manager when required.
Proactively follow up outstanding quotations and customer requests.
Quotation & Administration
Learn how to prepare low‑value and straightforward quotations using company pricing guidelines.
Liaise with the Operations Team to obtain pricing and service information where required.
Assist in preparing larger quotations and proposals for Account Managers.
Track quotation status and ensure timely follow‑up.
Raise customer documentation and maintain organised electronic records.
Customer Service
Ensure all customer enquiries receive a prompt and professional response.
Help resolve minor customer issues quickly while maintaining excellent service standards.
Support customer onboarding and contract administration.
Gather customer feedback and identify opportunities to improve service.
Team Collaboration
Work closely with Sales, Operations and Finance to ensure smooth customer service delivery.
Share information effectively across departments.
Support company events, marketing initiatives and customer engagement activities where required.
- Key Performance Indicators (KPIs)
- Respond to customer enquiries within agreed service levels
- Produce accurate quotations within agreed timescales
- Maintain high levels of CRM accuracy
- Achieve excellent customer satisfaction through responsive communication
- Ensure effective diary and inbox management for assigned Account Managers
- Support the achievement of departmental sales and customer retention objectives
- Complete apprenticeship coursework and training requirements to a high standard
- Training Outcome
Potential full‑time position within the company.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Initiative
- Confident Telephone Manner
- Positive and self‑motivated
Qualifications
- Essential - GCSE - maths & English - 4
- Course Information: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
- Working Arrangements
- Working Week: Monday – Friday 09:00 – 15:30
- Expected Duration: 1 Year 1 Month
- Training Provider: JUNIPER TRAINING LIMITED
- #J-18808-Ljbffr
Internal Sales Support Coordinator Apprentice - Level 2 employer: Elevate FM
Elevate FM is an excellent employer that fosters a supportive and dynamic work culture in Cannock Chase, where apprentices are valued as integral members of the team. With a focus on personal and professional growth, this apprenticeship offers hands-on experience in sales, operations, and finance, paving the way for future career opportunities. Employees enjoy a collaborative environment that encourages learning and development, making it a rewarding place to kickstart your career.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Support Coordinator Apprentice - Level 2
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Elevate FM.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Elevate FM. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Internal Sales Support Coordinator Apprentice - Level 2
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Elevate FM.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Elevate FM and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Elevate FM
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Elevate FM. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Elevate FM will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
