Junior Administrator - Planning, Scheduling & Client Liaison

Location: London - EC3N 2EX

Salary: £28,860 + dependent on experience

Job Type: Permanent, Full Time

About us: At Elevate, our core values shape the work environment and define our approach to everything we do. We prioritise respect, integrity, active listening, collaboration, diversity, inclusion, quality, lifelong learning, and health and safety. By embracing these values, you will become part of a community that fosters a positive and supportive culture.

About the role: As Junior Administrator, you will be responsible for scheduling our day-to-day planning and works, identifying stock ordering requirements, maintaining a good standard of communication with our clients through various channels and liaising with engineers on a daily basis to resolve any attendance issues. You will manage all new work orders independently and instruct the attending engineers, or close cases with no contact.

• Handling of new requests from our clients, opening works and booking attendance at the earliest available opportunity.
• Understanding the reasons for revisits that are to be booked, ensuring the correct personnel are instructed to attend with any stock requirements identified on the initial visit.
• Reviewing works marked as revisit to be booked and organising secondary attendance.
• Updating of attendance information on client portals, or responding to attendance requests received via email or on MS Teams.
• Ensuring call sweeps are conducted where email appointments do not sustain 100% bookings on the Servicing Engineers calendars.
• Working alongside the Service Coordinator to assist delivery of ad-hoc or planned works as set by senior management, for distribution by the Service Coordinator following review.
• Providing reports and report details to complaint handlers to avoid escalation of problem works to official first-stage complaints.
• Flagging any cases where the reports or their details are missing, difficult to interpret or otherwise unclear.
• To handle the inbound phone line as a first response, to manage the team servicing email inbox and respond to low level enquiries, or escalate responses based on the email information/request.
• Any other duties consistent with the job description that may be required from time to time.

About you: The ideal candidate will be well presented, wearing company uniform at all times, organised and polite. This is a client & customer-facing role, with excellent communication and customer service skills.

• Minimum of 1 years of experience liaising with clients/customers in either a customer-facing, customer service or telephone based role is essential.
• Minimum of 1 years of experience in a similar office environment/coordination role would be advantageous.
• Experienced working within a team, or independently, and can deliver set tasks in a timely manner.
• Maintains a calm, confident manner on the phone and in person when dealing with clients or residents, and is able to empathise and prioritise based on the nature of their conversation.
• Knowledge of the Microsoft Office suite, and VOIP telephone systems.
• A professional and conscientious manner when handling phone calls and questions.
• Willing to undertake professional development or task-specific courses to aid in the delivery and advancement of their role.
• Proactively seeks opportunities for refining their personal skills, possesses a helpful and focused demeanour and has a strong willingness to progress.

What we offer: Competitive salary (depending upon experience). Company Pension Scheme. Sickness insurance. Life Assurance. 24 days annual leave, plus bank holidays. After successful completion of probation: CPD opportunities, Private Health Insurance and more. Training using CRM or CAFM systems to update and maintain databases will be provided.

Additional Information: You will report to and update the Service Coordinator with any day-to-day issues you notice, and ensure you provide telephone and email responses from all Clients and Residents within 24 hours of the initial request being received.

Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Administrator, Coordinator, Service Coordinator, Customer Service Administrator, Planning Assistant, or Scheduling Administrator also be considered for this role.