Lead Development Representative

The CONCEIRGE team is at the forefront of ELEVATE’s vision for helping companies grow. We are a lead qualification team that takes inbound and outbound leads for Fortune 500 clients. We validate inquiries, route opportunities to respective departments, and report the effectiveness of Digital Marketing successes to its clients. This collective strategy between Sales and Marketing teams turns potential interest into customers. ELEVATE’s CONCEIRGE team are knowledgeable professionals that are customer-centric and sales-driven. We value teamwork, creativity, innovation, and flawless execution. We are thinkers, doers, storytellers, and problem solvers. Above all, we live by core timeless principles that cannot be trained and constantly deliver results.

The ELEVATE CONCEIRGE Lead Development Representative is responsible for answering inbound leads from various sources, working to foster the relationship, and determining the specific needs of each customer on behalf of the world’s largest and most prestigious companies. This individual will provide a crucial link to connect with prospects, build rapport, gather information, and identify opportunities that meet the minimum qualification criteria for our customer sales teams. You will work closely with a project manager to execute personalized telephone and email outreach, on a range of commercial real estate solutions and products. This role requires a passion to continually demonstrate the ability to exceed expectations and deliver above-average results for our customers.

Key Responsibilities

• Answer incoming calls following a calling guide that ensures a consistent customer experience
• Answer incoming written support tickets through a customer service platform
• Make outbound calls to inbound inquiries either to return missed calls or left voicemails
• Route all qualified leads via email following a template based on pre-defined routing rules
• Log results of all qualified leads into a Client Relationship Management (CRM) platform
• Consistently maintain communications with the team supervisor and provide reporting of any abnormality in volumes of inquiries, platforms used, or responses received
• Deliver seamless and consistent experience for the customer

Who you are

You are a skilled and charming Lead Development Representative with excellent verbal and written communication, that enjoys helping people get to the best solution to their needs in the most efficient and pleasant manner. Native German language is mandatory. Fluent English for training and coaching.

• Empathetic, supportive, encouraging, and nurturing disposition
• Strong interpersonal, relationship-building, and listening skills, with a natural, effective conversation style
• Exceptional oral and written skills
• Good organizational skills, with attention to detail, accuracy, and accountability
• Energy and passion for delivering results with the agreed SLAs
• Hunger for knowledge and learning of new products, services, and business
• A 'can-do', flexible, and proactive approach to resolving problems and demands
• Strong relationship-building skills and a commitment to customer service are required
• Strong organization and time management skills are critical
• Strong logic and analytical approach to solving challenges

You will have held prior roles and have experience in:

• Working within a call center and providing superior customer service outcomes
• The ability to rapidly understand customer objectives and value propositions

Who you will work with

Our team works with the world’s most prestigious and forward-thinking companies to help them grow by jumping the curve! Our customer base is diverse, from technology to professional services, to commercial real estate. We work closely with our customer sales, marketing, and digital teams to help them launch into new markets, new geographies, and new products. What we do impacts them greatly, their companies, their goals, and their successes. We take that seriously.

Why ELEVATE?

At our core, we have a team of outstanding, smart, and passionate people, who care about getting the best out of each other. Our people are our number one priority; we take the time to recruit the brightest minds in the business and invest greatly in their development, making sure they constantly progress. Our ethos is, as ever brutally simple – we hire for the skills that cannot be trained and if you look after your people, then the work will be exceptional. Ultimately, we are many individuals, many cultures, many specialisms. One core, one team, one adventure.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us!

www.thinkelevate.com