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For Companies At a Glance
- Tasks: Provide 2nd line IT support and resolve technical issues for nearly 1,000 users.
- Company: Join the NSG Group, a global leader in glass manufacturing with a commitment to innovation.
- Benefits: Enjoy 25 days holiday, hybrid working, and a bonus scheme up to 10% of your salary.
- Why this job: Make a real impact by improving technology and supporting a diverse user base.
- Qualifications: Strong customer service skills and experience in troubleshooting Microsoft systems.
- Other info: Flexible hours, on-call allowance, and opportunities for professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the IT Service Centre Analyst role at ELEQT Group Limited.
Location: Ormskirk, West Lancashire
Salary: Up to £30,000 per annum depending on experience, plus On Call Allowance and benefits.
WHO ARE WE?
The NSG Group is a global leader in glass manufacturing in three business areas: Architectural, Automotive and Creative Technology. Our mission is to change our surroundings and improve our world. We work towards our Vision which is based on the strong belief in our long-held values: sincere and ethical culture, commitment to safety and technology and respect for people.
THE ROLE
A vacancy has arisen within our Digital function for an IT Service Centre Analyst (2nd line support), reporting to the Regional Team Leader and based at Lathom. The IT Service Centre service delivery team is responsible for resolving tickets via telephone calls, remote access, email and visits. The successful candidate will work in a function which currently supports nearly 1,000 users across the UK.
MAIN RESPONSIBILITIES
- Adhere to our H&S policies and follow the Key Safety Behaviours.
- Achieve service level targets and Key Performance Indicators.
- Record problems in the Service Centre online call logging system, along with troubleshooting, prioritisation, resolution and/or assignment of problems, progress chasing, maintaining incident records and reports.
- Maintain a professional service whilst dealing with all levels of staff and management in demanding circumstances in a busy environment.
- Liaise with Third Parties and ensure they are following standard processes.
- Ensure Standard Operating Procedures (SOPs) are created where necessary and knowledge shared amongst team members.
- Provide remote and on-site 2nd line support for Client PCs, Printers, Telephony, Servers and Network equipment.
- Assist in the D2D process, including the physical requirements of boxing and unboxing equipment to ensure refresh targets are met and returns are managed appropriately.
- Carry out site visits where issues cannot be resolved remotely.
GOOD TO HAVE
You and your Skills:
- Excellent customer service skills.
- Good communication, teamwork and interpersonal skills.
- Excellent troubleshooting and problem‑solving skills in Microsoft Operating Systems (both client and server) and Office products.
- Experience of network and server troubleshooting and general hardware knowledge.
- Understanding of Directory, Exchange, Networking, Client Refresh, TCP/IP, SQL, Backup, NSG and 3rd‑party applications, or project work would be preferable but not essential.
- Flexibility to work unsociable hours and be part of an on‑call rota. Additional payments will be made to reflect this requirement.
BENEFITS
- 25 days holiday plus bank holidays.
- Hybrid working.
- Pension plan a defined contribution scheme with up to 8% employer contribution.
- Staff flexible working hours scheme.
- Staff Bonus Scheme pays up to 10% of basic salary (not guaranteed).
- Free on‑site car parking.
- On‑site canteen.
- On‑site fitness activities and events.
- Cycle to Work Scheme.
We give everyone an equal opportunity to contribute to their full potential and harness the richness of ideas. Closing date is 9th December 2025.
IT Service Centre Analyst in Ormskirk employer: ELEQT Group Limited
Contact Detail:
ELEQT Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Centre Analyst in Ormskirk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can demonstrate your troubleshooting abilities and any projects you've worked on. This can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at ELEQT Group Limited.
We think you need these skills to ace IT Service Centre Analyst in Ormskirk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Centre Analyst role. Highlight relevant experience and skills that match the job description, like your troubleshooting abilities and customer service skills. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at NSG Group. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Give examples of how you've tackled challenges in previous roles, especially in IT support. We’re all about finding solutions, so let us know how you do it!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at ELEQT Group Limited
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around Microsoft Operating Systems and troubleshooting. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your problem-solving skills.
✨Customer Service is Key
Since this role involves a lot of interaction with users, highlight your customer service experience. Prepare to share instances where you’ve gone above and beyond to help someone, as this will demonstrate your commitment to providing excellent support.
✨Practice Your Communication Skills
Effective communication is crucial in this role. Think about how you can explain complex technical issues in simple terms. You might even want to practice with a friend or family member to ensure you can convey your thoughts clearly during the interview.
✨Show Your Team Spirit
This position requires teamwork, so be prepared to discuss how you’ve collaborated with others in previous roles. Share examples of how you’ve worked together to achieve goals or overcome challenges, as this will highlight your ability to fit into their team culture.
