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For Companies At a Glance
- Tasks: Provide 2nd line IT support to nearly 1,000 users across the UK.
- Company: Leading IT services provider with a focus on excellent customer service.
- Benefits: Competitive salary, hybrid working, pension scheme, and flexible on-call requirements.
- Why this job: Join a dynamic team and enhance your troubleshooting skills in a supportive environment.
- Qualifications: Good troubleshooting skills in Microsoft Operating Systems required.
- Other info: Great opportunity for career growth in a fast-paced IT environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT services provider is seeking an IT Service Centre Analyst to join their team in Ormskirk. The role involves providing 2nd line support for nearly 1,000 users across the UK, ensuring excellent customer service.
Candidates should possess good troubleshooting skills in Microsoft Operating Systems and have flexibility for on-call requirements.
The position offers a competitive salary and benefits including hybrid working and a pension scheme.
2nd Line IT Support Analyst - Hybrid & On-Call in Ormskirk employer: ELEQT Group Limited
Contact Detail:
ELEQT Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Analyst - Hybrid & On-Call in Ormskirk
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your troubleshooting skills, especially with Microsoft Operating Systems. We want to show them we’re ready to tackle any challenge that comes our way.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After an interview, drop a quick thank-you email. It shows our enthusiasm and keeps us fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can tailor our application to highlight our relevant skills and experiences.
We think you need these skills to ace 2nd Line IT Support Analyst - Hybrid & On-Call in Ormskirk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your troubleshooting skills, especially with Microsoft Operating Systems. We want to see how your experience aligns with the needs of our 2nd line support role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Customer Service Skills: Since this role involves supporting nearly 1,000 users, emphasise any previous customer service experience. We love candidates who can demonstrate their ability to provide excellent service under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ELEQT Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Microsoft Operating Systems. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your technical prowess and problem-solving abilities.
✨Customer Service is Key
Since the role involves providing support to nearly 1,000 users, emphasise your customer service experience. Prepare examples of how you've handled difficult situations or provided exceptional service in previous roles. This will demonstrate your ability to maintain a positive user experience.
✨Flexibility is Essential
Highlight your willingness to be on-call and your flexibility in working hours. Companies value candidates who can adapt to changing needs, so share any experiences where you've successfully managed unexpected demands or schedules.
✨Research the Company Culture
Take some time to understand the company’s values and culture. This will help you tailor your responses to align with what they’re looking for. Mentioning how you fit into their culture can set you apart from other candidates.
