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- Tasks: Drive sales of Elemis treatments and products while delivering exceptional customer service.
- Company: Join the prestigious Elemis team at Harrods, London.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Why this job: Be part of a luxury brand and make a real impact on clients' skincare journeys.
- Qualifications: NVQ level 3 in Beauty Therapy and proven sales experience required.
- Other info: Flexible hours with excellent career growth opportunities in a dynamic retail setting.
The predicted salary is between 30000 - 42000 £ per year.
As our Skincare Specialist, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis treatments and products. Your passion for Elemis will drive greater awareness of the Brand along with the use of internal and external promotional activity. Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.
What Will You Do?
- To pro‐actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
- To raise awareness of the Elemis brand and educate clients in the product and treatment range.
- To participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
- To assist the Account Management Team in accurately recording sales figures and stock levels.
Customer Service
- To carry out treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings (therapists only).
- Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
- To maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation.
- Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
- Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.
The Perfect Candidate:
- Beauty Therapy qualification to NVQ level 3 minimum (or equivalent).
- CIDESCO certificate highly desirable.
- Good level and standard of UK/European education or equivalent.
- Experience within a similar retail/store role and industry.
- Proven sales record.
- Practical work experience in conducting treatments.
- Previous experience working with a professional brand.
What We Offer You:
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well‐being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Bonus/Commission Scheme.
- Healthcare Cash Plan (with Dental).
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
Some benefit eligibility is based on length of service or contract type.
Skincare Specialist in Westminster employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Skincare Specialist in Westminster
✨Tip Number 1
Get to know the Elemis brand inside out! Familiarise yourself with their products and treatments so you can chat confidently about them during interviews. Show your passion for skincare and how it aligns with the Elemis ethos.
✨Tip Number 2
Practice your sales pitch! Think about how you would drive sales and engage customers. Role-play with a friend or in front of the mirror to nail your delivery and show off your enthusiasm for meeting targets.
✨Tip Number 3
Prepare some questions for your interviewers. Ask about their promotional activities or how they maintain high customer service standards. This shows you're genuinely interested and ready to contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Skincare Specialist in Westminster
Some tips for your application 🫡
Show Your Passion for Skincare: When writing your application, let your enthusiasm for skincare and the Elemis brand shine through. We want to see how your passion aligns with our mission to provide exceptional skincare experiences.
Highlight Relevant Experience: Make sure to detail any previous experience in retail or beauty therapy that relates to the role. We love seeing how your background can contribute to driving sales and delivering top-notch customer service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Skincare Specialist position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at ELEMIS
✨Know Your Elemis Inside Out
Before the interview, make sure you’re well-versed in the Elemis product range and treatments. Familiarise yourself with their key ingredients, benefits, and any recent promotions. This will not only show your passion for the brand but also demonstrate your ability to educate clients effectively.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you’ve met or exceeded targets in the past. Think of specific examples where you drove sales or improved customer engagement. This will help the interviewer see how you can contribute to their sales goals.
✨Demonstrate Exceptional Customer Service
Be ready to share instances where you provided outstanding customer service or handled complaints effectively. Highlight your ability to maintain high standards and ensure client satisfaction, as this is crucial for the role of a Skincare Specialist.
✨Dress the Part
Since you’ll be representing a luxury brand, it’s important to dress professionally and in line with the Elemis aesthetic. This shows that you understand the brand's image and are ready to embody it in your role.
