National Account Manager in Westminster

Department: Retail

Employment Type: Permanent - Full Time

Location: Head Office, London

Reporting To: Rebecca Bertram

Reporting to the Head of National Accounts, we are looking for a seasoned National Account Manager to drive sales, market share, and profitability for some of our largest and fastest growing key accounts. We are looking for someone who has a deep understanding of omnichannel; who really grasps how retail stores and online channels work. This role will see you building strong relationships, negotiating, optimising product ranges and executing effective shopper marketing strategies. The ideal candidate will have a deep understanding of retail dynamics, strong analytical skills and a passion for planning and delivering results.

Key Responsibilities

• Account Management

• Manage and nurture account relationships, serving as the primary point of contact for key accounts.
• Full visibility of account P&L, driving sales, market share and gross profit margin.
• Able to negotiate and implement effective omnichannel joint business plan.
• Ability to execute and deliver comprehensive strategic plans to increase product placement, brand visibility and sales.
• Lead negotiations for pricing, promotions, and product strategy.
• Be an expert in shopper insights, leveraging data and customer behaviour to develop actionable recommendations.
• Driving informed decision-making to identify growth opportunities and mitigate risk.
• Lead the range review process, analysing assortment performance and identifying potential gaps and opportunities with optimised product ranges tailored to retailer's specific needs and target customers.
• Work closely with internal teams, including marketing, supply chain, and retail field team & visual merchandising to ensure alignment and effective delivery of account objectives.
• Attending leadership business reviews to cascade results and priorities.
• Frequently travel across the UK to meet with customers and attend business reviews.

• Line management responsibility of small team.
• Supporting and developing junior team members to nurture the talent and succession within the team.

• Able to leverage customer insights to optimise marketing spend and ROI.
• Retain agility to react to retail trends and customer behaviour, maximising opportunities across channels.
• Work in collaboration with marketing & visual merchandising to create and deliver best in class POS materials that successfully influence our customers at point-of-sale.
• Manage commercial negotiations on space and location in-store and online with retailers.
• Experience working with visual merchandising teams on new location opportunities & in-store improvements alongside a clear understanding of the capital expenditure process.

• Sole responsibility for accurate sales forecasting, budgeting, and performance reporting to ensure target achievement.
• Use sales data and market insights to guide strategic decisions and optimise performance.
• Drive relevant customer service level improvements for your accounts.

Skills, Knowledge & Expertise

• Proven track record in commercial/account management ideally within FMCG industry.
• Strong understanding of the UK beauty market, specifically Boots.
• Excellent relationship-building and negotiation skills.
• Strong analytical skills and commercial acumen.
• Ability to work cross-functionally and influence key stakeholders.
• Self-motivated, results-driven & assertive.
• Ability to work at pace in an entrepreneurial environment.

Job Benefits

• We operate a Hybrid working model which means working any three days in our Baker Street (London) Head Office and two days working from home.
• We also operate with flexible working hours, which means core hours are between 10am - 4pm.
• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
• Generous Holiday Allowance, increasing with length of service.
• Company Pension Scheme.
• Healthcare Cash Plan (with Dental).
• Private Medical Insurance.
• Employee Assistance Programme for all Associates and their families.
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
• Much, much more!

*Some benefit eligibility is based on length of service or contract type.