At a Glance
- Tasks: Deliver luxury skincare treatments and create personalised client experiences.
- Company: Join ELEMIS, a global British luxury skincare brand committed to inclusivity.
- Benefits: Enjoy generous discounts, well-being policies, and 27 days holiday plus your birthday off.
- Other info: Be part of a supportive team with ongoing development opportunities.
- Why this job: Make a real impact in clients' skincare journeys while growing your career.
- Qualifications: Passion for skincare and experience in beauty therapy or luxury retail.
The predicted salary is between 30000 - 40000 £ per year.
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.
Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.
As a Retail Therapist at ELEMIS, you’ll deliver exceptional treatment experiences while driving retail performance through expert consultation, product knowledge, and meaningful client connections. Blending hands‑on expertise with advanced skincare technology, you’ll create personalised, results‑driven experiences that build long‑term loyalty. Every interaction you have will support retention, repeat business, and brand advocacy. Through touch, experience, and expertise, you’ll bring the ELEMIS brand to life in a way that feels both results‑led and luxurious.
What You Will Do
- Deliver exceptional client journeys
- Provide outstanding on- and off-counter treatments with a focus on touch, technique, and visible results
- Create seamless, end-to‑end luxury experiences—from consultation through to aftercare
- Ensure every visit feels personalised, welcoming, and memorable
- Drive sales through expertise and connection
- Confidently link treatments to tailored product recommendations
- Build, manage, and grow your own loyal client base
- Encourage repeat bookings and long‑term skincare journeys
- Take pride in achieving and exceeding personal KPIs
- Use advanced consultation and technology
- Conduct in‑depth consultations, including HD skin scans
- Analyse skin concerns and build tailored treatment and skincare plans
- Follow up proactively to track progress and maintain client engagement
- Build trust‑based relationships that turn new clients into loyal advocates
- Champion product knowledge and brand standards
- Maintain expert knowledge of ELEMIS products, ingredients, and treatments
- Stay up to date with industry trends, innovations, and new launches
- Represent the brand with professionalism, confidence, and authenticity
- Create a premium in‑store experience
- Maintain exceptional standards in treatment delivery, hygiene, and presentation
- Ensure the counter and treatment areas reflect a luxury environment at all times
- Support events, promotions, and in‑store experiences that attract and retain clients
- Operate with excellence and sustainability in mind
- Support stock accuracy, merchandising, and operational standards
- Contribute to a high‑performing, compliant, and visually elevated counter
- Embed sustainability into daily decisions, helping to reduce waste and environmental impact
Who You Are
- Passionate about skincare, treatments, and delivering exceptional client experiences
- Qualified in Beauty Therapy (Level 2 or equivalent preferred)
- Experienced in luxury retail, spa, or treatment environments
- Confident in consultative selling and building personalised recommendations
- Proven ability to build a loyal client base and drive repeat business
- A strong communicator with a natural talent for building genuine relationships
- Comfortable using (or excited to learn) skincare technology
- Results‑driven, with pride in achieving targets and contributing to team success
- A positive, inclusive team player who values diversity and collaboration
Benefits
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products
- Excellent well‑being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- 27 days holiday per year and your birthday off
- Company Pension Scheme
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- The opportunity to work with a globally recognised luxury skincare brand
- Comprehensive training in advanced treatments, skincare technology, and product expertise
- A supportive and inclusive team environment where you can thrive
- Ongoing development opportunities to grow your career
- The chance to build your own loyal client portfolio and personal success
- A role where your impact is visible—in client results, loyalty, and business performance
Spa Therapist - House of Elemis employer: ELEMIS
At ELEMIS, we pride ourselves on being a leading luxury skincare brand that places our people at the forefront of our mission. Located in the vibrant heart of London, we offer a supportive and inclusive work culture that fosters personal and professional growth, alongside generous benefits such as a comprehensive training programme, excellent well-being policies, and the opportunity to build lasting client relationships. Join us to be part of a team that values diversity, collaboration, and the pursuit of excellence in delivering exceptional client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Therapist - House of Elemis
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like ELEMIS!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like ELEMIS.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like ELEMIS.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at ELEMIS!
We think you need these skills to ace Spa Therapist - House of Elemis
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at ELEMIS
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with ELEMIS's Values
Before the interview, dig deep into ELEMIS's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
