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- Tasks: Support luxury spa partners in achieving sales targets and enhancing guest experiences.
- Company: Join ELEMIS, a leading brand in the beauty and wellness industry.
- Benefits: Enjoy generous discounts, excellent well-being policies, and a supportive work environment.
- Why this job: Make a real impact in the luxury spa sector while developing your career.
- Qualifications: 3+ years in sales or business development within the spa or beauty industry.
- Other info: Opportunities for travel and professional growth in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
The spa business partner role will be key in supporting our valued spa partners - both in the luxury and core segments - to deliver against commercial targets, elevate the guest experience, and bring the ELEMIS brand to life across the region. You will act as the primary contact for accounts in Scotland, responsible for coaching and supporting spa accounts to achieve your sales and treatment KPIs, ensuring flawless brand execution and sell through, and identifying growth opportunities through strategic partnership. Your role is pivotal in securing luxury spa partnerships and driving new business opportunities to expand our spa footprint.
Key Responsibilities
- Commercial & Business Development: Achieve and exceed sales targets, profitability goals, and KPIs. Lead monthly business reviews with accounts, using data to drive performance improvements. Provide a commercially focused business, marketing, training, and activation plan for account portfolio, to drive retail and treatment sales.
- Client Relationship Management: Serve as the primary point of contact for spa partners, ensuring consistent, high-level support. Build trusted relationships with spa directors, owners, and therapists to foster long-term loyalty.
- Operational Leadership: Audit spa locations to ensure compliance with brand protocols, treatment delivery, and retail standards. Oversee promotional and marketing activity execution, ensuring ROI alignment and brand consistency. Train and mentor spa partner teams on sales techniques, refresh treatment knowledge, and customer experience excellence. Ensure assigned account portfolio conforms to ELEMIS brand standards by monitoring each partner's social media, website and premises on a regular basis. Work in conjunction with the spa leader to deliver and implement new tools and initiatives to drive incremental revenue across your designated territory.
- New Business Development & Territory Expansion: Identify, prospect, and secure new spa, salon, and wellness business partnerships within the region. Deliver compelling pitches and proposals that align with brand standards and client objectives.
Sustainability Responsibility
Ensure all duties carried out and actions completed in every aspect of your role contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars. Always keep sustainable messaging at the forefront of education and brand awareness within the sales team and partners. Work with Spa and Salon partners to manage frequency of orders to reduce packaging and emissions.
Skills, Knowledge and Expertise
- Minimum 3 years of experience in sales, business development, or regional management in the spa, beauty, or wellness sector.
- Demonstrated success in winning and launching new business partnerships.
- Strong understanding of skincare, treatments, spa operations, and luxury retail environments.
- Excellent negotiation, presentation, and relationship-building skills.
- Commercially sharp with the ability to interpret sales data and act accordingly.
- Comfortable with frequent travel and field-based work.
- Full, clean driving license.
Benefits
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Bonus/Commission Scheme.
- Healthcare Cash Plan (with Dental).
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
Some benefit eligibility is based on length of service or contract type.
Spa Business Partner - Scotland employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Business Partner - Scotland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the spa and wellness industry. Attend events, join online forums, and don’t be shy about reaching out to potential partners on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Showcase your expertise! When you get the chance to meet with spa directors or owners, come prepared with insights and ideas that can help them achieve their goals. Share your knowledge about market trends and how ELEMIS can elevate their guest experience.
✨Tip Number 3
Follow up after meetings! A quick email thanking them for their time and reiterating key points discussed can keep you top of mind. It shows you’re genuinely interested in building a partnership and not just looking for a sale.
✨Tip Number 4
Apply through our website! We want to see your passion for the role shine through. Make sure to highlight your relevant experience and how you can contribute to our mission at ELEMIS. Let’s make magic happen together!
We think you need these skills to ace Spa Business Partner - Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Spa Business Partner role. Highlight your experience in sales and business development within the spa or wellness sector, and show us how you can elevate the guest experience with ELEMIS.
Showcase Your Skills: We want to see your negotiation and relationship-building skills shine through. Use specific examples from your past roles to demonstrate how you've successfully built partnerships and achieved sales targets.
Be Data-Driven: Since this role involves using data to drive performance improvements, include any relevant metrics or KPIs you've achieved in previous positions. This will help us understand your commercial acumen and how you can contribute to our goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining the ELEMIS family!
How to prepare for a job interview at ELEMIS
✨Know Your Numbers
Before the interview, brush up on your sales and treatment KPIs. Be ready to discuss how you've achieved or exceeded targets in previous roles. This shows you understand the commercial side of the spa business and can drive performance.
✨Build Rapport with Spa Partners
Think about how you can establish strong relationships with spa directors and therapists. Prepare examples of how you've built trust and loyalty in past positions. This will demonstrate your ability to connect and support partners effectively.
✨Showcase Your Training Skills
Since training is a big part of this role, come prepared with ideas on how you would mentor spa teams. Share specific training techniques you've used before that led to improved sales or customer experiences.
✨Sustainability Matters
Familiarise yourself with ELEMIS's sustainability goals. Be ready to discuss how you can incorporate sustainable practices into your role. Showing that you align with their values will set you apart as a candidate who truly understands the brand.
