At a Glance
- Tasks: Support luxury spa partners to achieve sales targets and enhance guest experiences.
- Company: Join ELEMIS, a leading brand in the beauty and wellness industry.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Other info: Dynamic role with travel opportunities and excellent career growth potential.
- Why this job: Be a key player in expanding luxury spa partnerships and driving new business opportunities.
- Qualifications: 3+ years in sales or business development within the spa or beauty sector.
The predicted salary is between 36000 - 60000 £ per year.
The spa business partner role will be key in supporting our valued spa partners — both in the luxury and core segments — to deliver against commercial targets, elevate the guest experience, and bring the ELEMIS brand to life across the region.
You will act as the primary contact for your designated region, responsible for coaching and supporting spa accounts to achieve your sales and treatment KPIs, ensuring flawless brand execution and sell through, and identifying growth opportunities through strategic partnership. Your role is pivotal in securing luxury spa partnerships and driving new business opportunities to expand our spa footprint.
Key Responsibilities- Commercial & Business Development: Achieve and exceed sales targets, profitability goals, and KPIs. Lead monthly business reviews with accounts, using data to drive performance improvements. Provide a commercially focused business, marketing, training, and activation plan for account portfolio, to drive retail and treatment sales.
- Client Relationship Management: Serve as the primary point of contact for spa partners, ensuring consistent, high-level support. Build trusted relationships with spa directors, owners, and therapists to foster long-term loyalty. Conduct regular onsite visits to monitor standards, performance, and engagement. Act as a brand ambassador, representing the company at industry events and client meetings.
- Operational Leadership: Audit spa locations to ensure compliance with brand protocols, treatment delivery, and retail standards. Oversee promotional and marketing activity execution, ensuring ROI alignment and brand consistency. Train and mentor spa partner teams on sales techniques, refresh treatment knowledge, and customer experience excellence. Inspire spa and salon partners by instilling brand and product knowledge initiatives through workshops and events. Ensure assigned account portfolio conforms to ELEMIS brand standards by monitoring each partner's social media, website and premises on a regular basis. Work in conjunction with the spa leader to deliver and implement new tools and initiatives to drive incremental revenue across your designated territory. Maximise time management and minimise business costs by executing an effective journey plan.
- New Business Development & Territory Expansion: Identify, prospect, and secure new spa, salon, and wellness business partnerships within the region. Deliver compelling pitches and proposals that align with brand standards and client objectives.
- Sustainability Responsibility: Ensure all duties carried out and actions completed in every aspect of your role contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars. Always keep sustainable messaging at the forefront of education and brand awareness within the sales team and partners. Work with Spa and Salon partners to manage frequency of orders to reduce packaging and emissions.
- Minimum 3 years of experience in sales, business development, or regional management in the spa, beauty, or wellness sector.
- Demonstrated success in winning and launching new business partnerships.
- Strong understanding of skincare, treatments, spa operations, and luxury retail environments.
- Excellent negotiation, presentation, and relationship-building skills.
- Commercially sharp with the ability to interpret sales data and act accordingly.
- Comfortable with frequent travel and field-based work.
- Full, clean driving license.
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Bonus/Commission Scheme.
- Healthcare Cash Plan (with Dental).
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
*Some benefit eligibility is based on length of service or contract type.
Spa Business Partner - North West employer: ELEMIS
ELEMIS is an exceptional employer, offering a dynamic work environment where you can thrive as a Spa Business Partner in the North West. With a strong focus on employee well-being, generous benefits including discounts on products and treatments, and opportunities for professional growth through training and mentorship, ELEMIS fosters a culture of excellence and innovation. Join us to make a meaningful impact in the luxury spa industry while enjoying a supportive and collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Business Partner - North West
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ELEMIS. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ELEMIS
Don't be shy about reaching out to ELEMIS directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Business Partner - North West
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ELEMIS and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ELEMIS
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
