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- Tasks: Drive sales of Elemis treatments and products while providing exceptional customer service.
- Company: ELEMIS is a leading skincare brand known for its luxurious products and treatments.
- Benefits: Enjoy generous staff discounts, well-being policies, and a supportive work environment.
- Why this job: Join a vibrant team, enhance your beauty skills, and make a positive impact on clients' lives.
- Qualifications: NVQ level 2 in Beauty Therapy or equivalent; sales experience preferred.
- Other info: This is a fixed-term maternity cover role with flexible hours.
The predicted salary is between 26000 - 28000 £ per year.
As our Skincare Specialist, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis treatments and products. Your passion for Elemis will drive greater awareness of the Brand along with the use of internal and external promotional activity.
Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.
Contract Type: Fixed Term (Maternity cover)
Weekly Hours: 15 hours across 2 days - flexibility required
What Will You Do?
- Sales
- To pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
- To raise awareness of the Elemis brand and educate clients in the product and treatment range.
- To participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
- To assist the Account Management Team in accurately recording sales figures and stock levels.
- Customer Service
- To carry out treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings (therapists only).
- Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
- To maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation.
- Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
- Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.
The Perfect Candidate:
- Beauty Therapy qualification to NVQ level 2 minimum (or equivalent)
- CIDESCO certificate highly desirable
- Good level and standard of UK/European education or equivalent
- Experience within a similar retail/store role and industry
- Proven sales record
- Practical work experience in conducting treatments
- Previous experience working with a professional brand
What We Offer You:
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Private Medical Insurance
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
Some benefit eligibility is based on length of service or contract type.
Skincare Specialist (Maternity cover) employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Skincare Specialist (Maternity cover)
✨Tip Number 1
Familiarise yourself with the Elemis product range and treatments. Being knowledgeable about their offerings will not only help you in sales but also show your genuine passion for the brand during interviews.
✨Tip Number 2
Network with current or former employees of Elemis. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your previous sales experiences and how you've met or exceeded targets. Having specific examples ready will demonstrate your capability and enthusiasm for driving sales.
✨Tip Number 4
Showcase your customer service skills by preparing scenarios where you've handled client complaints or provided exceptional service. This is crucial for maintaining the high standards expected at Elemis.
We think you need these skills to ace Skincare Specialist (Maternity cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in skincare and retail. Emphasise any sales achievements and customer service skills that align with the role of Skincare Specialist at ELEMIS.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the ELEMIS brand. Mention specific products or treatments you admire and explain how your background makes you a perfect fit for this maternity cover position.
Highlight Relevant Qualifications: Clearly state your Beauty Therapy qualifications, including NVQ level 2 or CIDESCO certification. This is crucial as it meets the minimum requirements for the role.
Showcase Customer Service Skills: Provide examples of how you've delivered exceptional customer service in previous roles. Highlight any experience handling client complaints and ensuring satisfaction, as this is key to maintaining ELEMIS standards.
How to prepare for a job interview at ELEMIS
✨Show Your Passion for Skincare
Make sure to express your enthusiasm for the Elemis brand and skincare in general. Share personal experiences or stories that highlight your passion, as this will resonate well with the interviewers.
✨Demonstrate Your Sales Skills
Prepare examples of how you've successfully driven sales in previous roles. Be ready to discuss specific targets you met or exceeded, and how you engaged customers to promote products effectively.
✨Highlight Your Customer Service Experience
Customer service is key in this role. Be prepared to discuss how you've handled client complaints or difficult situations in the past, showcasing your ability to maintain high standards of service.
✨Know Your Treatments and Products
Familiarise yourself with the Elemis product range and treatments. Being able to discuss these confidently during the interview will demonstrate your commitment and readiness for the role.