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- Tasks: Drive sales of Elemis products and treatments while providing exceptional customer service.
- Company: Join a leading skincare brand at John Lewis, Oxford Street.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Why this job: Be part of a passionate team and make a real impact in the beauty industry.
- Qualifications: NVQ level 2 in Beauty Therapy and proven sales experience required.
- Other info: Flexible hours with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Skincare Specialist
Department: Retail
Employment Type: Permanent – Full Time
Location: John Lewis, Oxford Street, London
Description
As our Skincare Specialist, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis treatments and products. Your passion for Elemis will drive greater awareness of the Brand along with the use of internal and external promotional activity. Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.
Contract Type: Permanent
Weekly Hours: 37.5 hours – full flexibility required
What Will You Do?
Sales
- To pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
- To raise awareness of the Elemis brand and educate clients in the product and treatment range.
- To participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
- To assist the Account Management Team in accurately recording sales figures and stock levels.
Customer Service
- To carry out treatments punctually and to a consistently high standard in accordance with clients\’ requirements and as per the training received to strive for repeat bookings (therapists only).
- Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
- To maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation.
- Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
- Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.
The Perfect Candidate:
- Beauty Therapy qualification to NVQ level 2 minimum (or equivalent)
- CIDESCO certificate highly desirable
- Good level and standard of UK/European education or equivalent
- Experience within a similar retail/store role and industry
- Proven sales record
- Practical work experience in conducting treatments
- Previous experience working with a professional brand
What We Offer You!*
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\\\’OCCITANE Group products (including L\\\’Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
*Some benefit eligibility is based on length of service or contract type
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Skincare Specialist employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Skincare Specialist
✨Tip Number 1
Get to know the brand inside out! Research Elemis and its products so you can chat confidently about them during interviews. Show your passion for skincare and how it aligns with their values.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even refer you, which can really boost your chances of landing that job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to sales and customer service. Role-play with a friend to build your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Skincare Specialist
Some tips for your application 🫡
Show Your Passion for Skincare: When writing your application, let your enthusiasm for skincare and the Elemis brand shine through. We want to see how your passion can drive sales and create an exceptional experience for our clients.
Tailor Your Experience: Make sure to highlight any relevant experience you have in retail or beauty therapy. We love seeing how your background aligns with the role of Skincare Specialist, so don’t hold back on those details!
Be Professional Yet Approachable: Your written application should reflect the high standards we uphold at StudySmarter. Keep it professional but also friendly and approachable, just like the customer service we expect from our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Skincare Specialist!
How to prepare for a job interview at ELEMIS
✨Know Your Elemis Inside Out
Before the interview, dive deep into the Elemis product range and treatments. Familiarise yourself with their key ingredients, benefits, and any recent promotions. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you’ve met or exceeded targets. Use specific examples that highlight your ability to drive sales and engage customers. Remember, they want to see how you can contribute to their success!
✨Demonstrate Exceptional Customer Service
Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview, as exceptional customer service is key in this role. Highlight your ability to handle complaints and ensure client satisfaction.
✨Dress the Part
As a Skincare Specialist, your appearance matters! Dress professionally and in a way that reflects the Elemis brand. This shows that you understand the importance of presentation and are serious about the role.
