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- Tasks: Drive sales of Elemis treatments and products while providing exceptional customer service.
- Company: Join the renowned Elemis brand at John Lewis, Exeter, known for luxury skincare.
- Benefits: Enjoy generous staff discounts, well-being policies, and a supportive work environment.
- Why this job: Be part of a vibrant team, enhance your beauty skills, and make a real impact.
- Qualifications: NVQ level 2 in Beauty Therapy or equivalent; sales experience preferred.
- Other info: Flexible part-time role with opportunities for growth and development.
Skincare Specialist
Department: Retail
Employment Type: Permanent – Part Time
Location: John Lewis, Exeter
Description
Contract Type: Permanent
Weekly Hours: 22.5 hours across 3 days – flexibility required
What Will You Do?
- To pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
- To raise awareness of the Elemis brand and educate clients in the product and treatment range.
- To participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
- To assist the Account Management Team in accurately recording sales figures and stock levels.
- To carry out treatments punctually and to a consistently high standard in accordance with clients\’ requirements and as per the training received to strive for repeat bookings (therapists only).
- Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
- To maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation.
- Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
- Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.
The Perfect Candidate:
- Beauty Therapy qualification to NVQ level 2 minimum (or equivalent)
- CIDESCO certificate highly desirable
- Good level and standard of UK/European education or equivalent
- Experience within a similar retail/store role and industry
- Proven sales record
- Practical work experience in conducting treatments
- Previous experience working with a professional brand
What We Offer You!*
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\’OCCITANE Group products (including L\’Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Private Medical Insurance
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
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Skincare Specialist employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Skincare Specialist
✨Tip Number 1
Familiarise yourself with the Elemis brand and its product range. Understanding the unique selling points of their treatments and products will help you engage customers effectively and demonstrate your passion during interviews.
✨Tip Number 2
Showcase your sales achievements from previous roles. Be prepared to discuss specific examples of how you've met or exceeded sales targets, as this will highlight your ability to drive sales for the Elemis account.
✨Tip Number 3
Prepare to discuss your customer service philosophy. Since maintaining high standards of customer service is crucial, think about how you would handle client complaints and ensure a positive experience for every customer.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Skincare Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in beauty therapy and retail. Emphasise any sales achievements and customer service skills that align with the Skincare Specialist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Elemis brand. Mention specific products or treatments you admire and explain how your background makes you a perfect fit for the position.
Highlight Relevant Qualifications: Clearly list your qualifications, such as your NVQ level 2 in Beauty Therapy or CIDESCO certificate. This will demonstrate your professional training and commitment to the industry.
Showcase Customer Service Skills: Provide examples of how you've delivered exceptional customer service in previous roles. Highlight any experience handling client complaints and ensuring satisfaction, as this is crucial for the Skincare Specialist position.
How to prepare for a job interview at ELEMIS
✨Show Your Passion for Skincare
Make sure to express your enthusiasm for the Elemis brand and skincare in general. Share personal experiences or stories that highlight your passion, as this will resonate well with the interviewers.
✨Demonstrate Sales Skills
Prepare examples of how you've successfully driven sales in previous roles. Be ready to discuss specific targets you met or exceeded and the strategies you used to achieve them.
✨Highlight Customer Service Experience
Customer service is key in this role. Be prepared to discuss how you've handled client complaints or difficult situations in the past, showcasing your ability to maintain high standards of service.
✨Know Your Products
Familiarise yourself with the Elemis product range and treatments. Being able to discuss specific products and their benefits will demonstrate your commitment and knowledge, making you a more attractive candidate.
