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- Tasks: Drive sales of Elemis treatments and products while providing exceptional customer service.
- Company: Join the renowned Elemis brand at John Lewis, known for quality skincare.
- Benefits: Enjoy generous staff discounts, well-being policies, and a supportive work environment.
- Why this job: Be part of a vibrant team, enhance your beauty skills, and make a real impact.
- Qualifications: NVQ level 2 in Beauty Therapy or equivalent; retail experience preferred.
- Other info: Flexible part-time hours with opportunities for growth and development.
Skincare Specialist
Department: Retail
Employment Type: Permanent – Part Time
Location: John Lewis, Cheltenham
Description
Contract Type: Permanent
Weekly Hours: 15 hours across 2 days – flexibility required
What Will You Do?
- To pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
- To raise awareness of the Elemis brand and educate clients in the product and treatment range.
- To participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
- To assist the Account Management Team in accurately recording sales figures and stock levels.
- To carry out treatments punctually and to a consistently high standard in accordance with clients\’ requirements and as per the training received to strive for repeat bookings (therapists only).
- Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
- To maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation.
- Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
- Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.
The Perfect Candidate:
- Beauty Therapy qualification to NVQ level 2 minimum (or equivalent)
- CIDESCO certificate highly desirable
- Good level and standard of UK/European education or equivalent
- Experience within a similar retail/store role and industry
- Proven sales record
- Practical work experience in conducting treatments
- Previous experience working with a professional brand
What We Offer You!*
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\’OCCITANE Group products (including L\’Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Private Medical Insurance
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
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Skincare Specialist employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Skincare Specialist
✨Tip Number 1
Familiarise yourself with the Elemis product range and treatments. Being knowledgeable about the brand will not only help you in conversations with potential clients but also demonstrate your genuine passion for the role during interviews.
✨Tip Number 2
Network within the beauty and skincare community. Attend local events or workshops related to skincare, as this can help you make connections that might lead to job opportunities or valuable insights about the industry.
✨Tip Number 3
Prepare to discuss your sales achievements in detail. Since driving sales is a key part of the role, be ready to share specific examples of how you've met or exceeded targets in previous positions.
✨Tip Number 4
Showcase your customer service skills during any interactions. The ability to handle client complaints and maintain high standards of service is crucial, so be prepared to discuss how you've successfully managed customer relationships in the past.
We think you need these skills to ace Skincare Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in skincare and retail. Emphasise any beauty therapy qualifications, sales achievements, and customer service skills that align with the Skincare Specialist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Elemis brand and your understanding of their products. Mention specific experiences where you successfully drove sales or provided exceptional customer service.
Highlight Relevant Experience: In your application, focus on your previous roles in retail or beauty therapy. Include details about your sales record, any promotional activities you've participated in, and how you've maintained high standards of cleanliness and presentation.
Showcase Your Soft Skills: Demonstrate your organisational skills, attention to detail, and ability to handle client complaints effectively. These soft skills are crucial for maintaining the high standards expected in the Skincare Specialist position.
How to prepare for a job interview at ELEMIS
✨Show Your Passion for Skincare
Make sure to express your enthusiasm for the Elemis brand and skincare in general. Share personal experiences or stories that highlight your passion, as this will resonate well with the interviewers.
✨Demonstrate Sales Skills
Prepare examples of how you've successfully driven sales in previous roles. Be ready to discuss specific strategies you used to meet or exceed targets, as this is crucial for the Skincare Specialist position.
✨Highlight Customer Service Experience
Be prepared to talk about your approach to customer service. Share instances where you handled client complaints effectively or went above and beyond to ensure customer satisfaction, as this role requires a high standard of service.
✨Know Your Products
Familiarise yourself with the Elemis product range and treatments. Being knowledgeable about the products will not only impress the interviewers but also show that you're serious about the role and ready to educate clients.
