At a Glance
- Tasks: Deliver luxury skincare treatments and create personalised client experiences.
- Company: Join ELEMIS, a global British luxury skincare brand with a commitment to sustainability.
- Benefits: Enjoy generous discounts, well-being policies, and 27 days holiday plus your birthday off.
- Other info: Ongoing training and development opportunities to help you thrive.
- Why this job: Make a real impact in clients' skincare journeys while growing your career in a supportive environment.
- Qualifications: Passion for skincare and experience in beauty therapy or luxury retail.
The predicted salary is between 30000 - 40000 £ per year.
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint. Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.
As a Retail Therapist at ELEMIS, you’ll deliver exceptional treatment experiences while driving retail performance through expert consultation, product knowledge, and meaningful client connections. Blending hands‑on expertise with advanced skincare technology, you’ll create personalised, results‑driven experiences that build long‑term loyalty. Every interaction you have will support retention, repeat business, and brand advocacy. Through touch, experience, and expertise, you’ll bring the ELEMIS brand to life in a way that feels both results‑led and luxurious.
What You Will Do
- Deliver exceptional client journeys
- Provide outstanding on- and off-counter treatments with a focus on touch, technique, and visible results
- Create seamless, end-to-end luxury experiences—from consultation through to aftercare
- Ensure every visit feels personalised, welcoming, and memorable
- Drive sales through expertise and connection
- Confidently link treatments to tailored product recommendations
- Build, manage, and grow your own loyal client base
- Encourage repeat bookings and long-term skincare journeys
- Take pride in achieving and exceeding personal KPIs
- Use advanced consultation and technology
- Conduct in-depth consultations, including HD skin scans
- Analyse skin concerns and build tailored treatment and skincare plans
- Follow up proactively to track progress and maintain client engagement
- Build trust-based relationships that turn new clients into loyal advocates
- Champion product knowledge and brand standards
- Maintain expert knowledge of ELEMIS products, ingredients, and treatments
- Stay up to date with industry trends, innovations, and new launches
- Represent the brand with professionalism, confidence, and authenticity
- Create a premium in-store experience
- Maintain exceptional standards in treatment delivery, hygiene, and presentation
- Ensure the counter and treatment areas reflect a luxury environment at all times
- Support events, promotions, and in-store experiences that attract and retain clients
- Operate with excellence and sustainability in mind
- Support stock accuracy, merchandising, and operational standards
- Contribute to a high-performing, compliant, and visually elevated counter
- Embed sustainability into daily decisions, helping to reduce waste and environmental impact
Who You Are
- Passionate about skincare, treatments, and delivering exceptional client experiences
- Qualified in Beauty Therapy (Level 2 or equivalent preferred)
- Experienced in luxury retail, spa, or treatment environments
- Confident in consultative selling and building personalised recommendations
- Proven ability to build a loyal client base and drive repeat business
- A strong communicator with a natural talent for building genuine relationships
- Comfortable using (or excited to learn) skincare technology
- Results-driven, with pride in achieving targets and contributing to team success
- A positive, inclusive team player who values diversity and collaboration
Benefits
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- 27 days holiday per year and your birthday off
- Company Pension Scheme
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- The opportunity to work with a globally recognised luxury skincare brand
- Comprehensive training in advanced treatments, skincare technology, and product expertise
- A supportive and inclusive team environment where you can thrive
- Ongoing development opportunities to grow your career
- The chance to build your own loyal client portfolio and personal success
- A role where your impact is visible—in client results, loyalty, and business performance
Retail Therapist employer: ELEMIS
ELEMIS is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive and inclusive environment in the heart of Edinburgh. As a Retail Therapist, you will benefit from comprehensive training, generous staff discounts, and a commitment to sustainability, all while delivering luxurious skincare experiences that foster client loyalty. With ample opportunities for personal and professional development, ELEMIS empowers you to thrive in your career while making a meaningful impact on clients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Therapist
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into ELEMIS's products and values. This way, you can show off your passion for skincare and how you align with their mission during your chat.
✨Tip Number 2
Practice your consultative selling skills! Think about how you would approach a client in-store. Role-play with a friend or family member to get comfortable with linking treatments to product recommendations.
✨Tip Number 3
Showcase your personality! ELEMIS is all about creating memorable experiences, so let your genuine self shine through. Share stories that highlight your ability to build relationships and drive loyalty.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Retail Therapist
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare shine through! Share your experiences and what excites you about the beauty industry. We want to see that you're genuinely passionate about delivering exceptional client experiences.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your qualifications in Beauty Therapy and any relevant retail or treatment experience. This helps us see how you fit into our ELEMIS family!
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your writing. Share stories that showcase your ability to build genuine relationships with clients. This will help us understand how you can contribute to our inclusive environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ELEMIS
✨Know Your Skincare Stuff
Before the interview, brush up on your knowledge of ELEMIS products and treatments. Familiarise yourself with their key ingredients and benefits, as well as any recent launches or industry trends. This will show your passion for skincare and help you connect with the interviewers.
✨Practice Your Consultative Selling Skills
Since the role involves building personalised recommendations, practice how you would conduct a skincare consultation. Think about how to ask open-ended questions to understand client needs and how to link treatments to product suggestions. Role-playing with a friend can be super helpful!
✨Showcase Your Client Relationship Skills
Be ready to share examples of how you've built loyal client relationships in the past. Highlight any strategies you've used to encourage repeat business and how you’ve maintained client engagement. This will demonstrate your ability to create memorable experiences that align with ELEMIS's values.
✨Emphasise Your Team Spirit
ELEMIS values collaboration and inclusivity, so be sure to convey your positive attitude towards teamwork. Share experiences where you've worked effectively within a team, supported colleagues, or contributed to a positive work environment. This will show that you're a great fit for their culture.
