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For Companies At a Glance
- Tasks: Lead and inspire teams to achieve sales targets and enhance customer experiences across multiple locations.
- Company: Join a dynamic brand focused on excellence in skincare and beauty, with a commitment to growth.
- Benefits: Enjoy generous discounts, well-being policies, holiday allowance, and a supportive work environment.
- Why this job: Make a real impact while developing your leadership skills in a collaborative culture.
- Qualifications: 3+ years in multi-site retail management, preferably in beauty or luxury sectors.
- Other info: Flexibility to travel is required; some benefits depend on length of service.
The predicted salary is between 36000 - 60000 £ per year.
Retail Sales Manager North/ Scotland
Department: Retail
Employment Type: Permanent – Full Time
Location: All Brands, North & Scotland
Description
Key Responsibilities
- Lead your area to achieve and exceed sales targets, ensuring consistent performance across all store locations.
- Analyse sales data to identify trends, challenges, and opportunities, providing actionable insights to drive revenue growth.
- Support and implement business initiatives to maximize in-store treatments and product sales, aligning with brand goals and retail partner expectations.
- Monitor KPIs such as conversion rates, average transaction value, and treatment bookings to optimise performance.
- As part of this role, you will be responsible for achieving regional key performance indicators (KPIs) that measure the effectiveness of customer engagement, sales performance, and overall service delivery.
- Your role will involve actively monitoring and improving these KPIs through effective sales techniques, customer engagement strategies, and a deep understanding of the products and services offered
- Recruit, onboard, and train store and treatment teams to deliver exceptional customer experiences and meet performance expectations.
- Conduct regular 1:1 performance reviews with team members to evaluate their progress against goals, provide feedback, and set clear development objectives.
- Identify and nurture top talent within your region, creating opportunities for growth and development.
- Develop a strong succession plan to ensure leadership readiness across all locations.
- Ensure all locations meet brand standards in merchandising, treatments, and customer service following the brand visit form
- Build and maintain strong relationships with retail partners to align on goals, strategies, and in-store execution.
- Oversee inventory levels to ensure the availability of products and supplies needed for both retail and treatment services.
- Oversee the implementation and optimization of treatment services in retail stores, ensuring alignment with brand standards and customer satisfaction goals.
- Monitor treatment revenue performance, customer feedback, and operational efficiency, making adjustments to drive results.
- Partner with retail teams to ensure seamless integration of treatments with product sales, leveraging the treatments to boost overall store performance.
- Manage budgets for your area, balancing cost control with the need to deliver exceptional customer experiences.
- Provide detailed performance reports, including sales results, treatment uptake, and staffing metrics, to senior leadership.
- Identify opportunities to improve operational efficiency while maintaining high standards including Health & Safety, treatment tools, sampling strategy and FOC management.
- Work closely with the education team to deliver impactful training that enhances product knowledge, treatment skills, and sales techniques.
- Partner with marketing to support in-store campaigns, Events, promotions, and product launches that drive engagement and sales.
- Align with finance and operations teams to ensure compliance with budgets, policies, and procedures.
Skills, Knowledge and Expertise
- Proven experience (3+ years) in multi-site retail management, preferably within skincare, beauty, or luxury sectors.
- Demonstrated ability to lead, inspire, and develop teams to achieve strong sales performance and deliver exceptional customer experiences.
- Strong understanding of retail operations, including merchandising, treatments, and customer engagement.
- Results-driven mindset, with a proven track record of meeting or exceeding sales targets.
- Experience conducting performance reviews, career development discussions, and building talent pipelines.
- Excellent interpersonal and communication skills, with the ability to build lasting relationships with teams and retail partners.
- Strong organisational and problem-solving abilities, with a focus on operational efficiency.
- Flexibility to travel regularly across your area to support stores and teams.
Benefits
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\’OCCITANE Group products (including L\’Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
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Retail Sales Manager North/ Scotland employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Manager North/ Scotland
✨Tip Number 1
Familiarise yourself with the brand's values and mission. Understanding what drives the company will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales performance in previous roles. Highlighting measurable results will demonstrate your capability to meet and exceed targets.
✨Tip Number 4
Showcase your ability to develop talent by preparing examples of how you've successfully trained and mentored team members in the past. This is crucial for a role focused on nurturing future leaders.
We think you need these skills to ace Retail Sales Manager North/ Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in multi-site environments. Emphasise your leadership skills and any achievements related to sales performance and team development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and people management. Use specific examples from your past experiences to demonstrate how you have successfully led teams and exceeded sales targets.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as sales strategy, customer engagement, and operational efficiency. Provide concrete examples of how you've applied these skills in previous roles.
Showcase Your Understanding of the Brand: Research the company and its brand values. In your application, mention how your personal values align with theirs and how you can contribute to their success in the retail sector.
How to prepare for a job interview at ELEMIS
✨Showcase Your Leadership Skills
As a Retail Sales Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to achieve sales targets and deliver exceptional customer experiences.
✨Understand the Brand and Its Values
Familiarise yourself with the brand's mission, values, and product offerings. Be ready to discuss how you can align your leadership style with the brand's goals and how you plan to enhance the customer experience in line with their expectations.
✨Prepare for Data-Driven Discussions
Since the role involves analysing sales data and KPIs, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to drive sales performance and make informed decisions in previous roles.
✨Demonstrate Your Talent Development Approach
The role requires nurturing talent within your team. Be ready to share your strategies for recruiting, onboarding, and developing team members. Discuss how you've previously conducted performance reviews and set development objectives to help your team grow.
