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- Tasks: Drive sales of Elemis products and provide exceptional customer service.
- Company: Join the luxury skincare brand, Elemis, at Harrods in London.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Be part of a premium brand and make a real impact on customer experiences.
- Qualifications: Sales experience and passion for skincare are essential.
The predicted salary is between 30000 - 42000 £ per year.
As our Retail Sales Consultant, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis products. Your passion for Elemis and providing exceptional product knowledge to ensure strong sales KPIs are essential in this role. Your organisation and attention to detail will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.
What Will You Do?
- Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and strive to exceed set targets.
- Raise awareness of the Elemis brand and educate clients in the product and range.
- Participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
- Ensure products prescribed are appropriate to clients' needs and take into account medical contraindications.
- Assist the Account Management Team in accurately recording sales figures and stock levels to meet and exceed KPIs as agreed by the business.
- Maintain the Elemis counter to the highest standards of cleanliness, hygiene and presentation.
- Ensure that customer service is of the highest standard and handle any client complaints promptly, consulting the Account Management Team in all cases.
- Keep all details regarding clients in the strictest of confidence, locked away, and never discuss information with inappropriate parties either inside or outside of the Company.
Sustainability Responsibility
- Ensure all duties carried out and actions completed in every aspect of your role contribute to the short and long-term Sustainability Goals set forth by the ELEMIS - Climate, Biodiversity & People Pillars.
- Be mindful of Elemis’ sustainability pledge when ordering Testers and Professional grade Products.
- Be mindful of Elemis’ sustainability pledge when planning and executing Promotional activities, reducing waste wherever possible.
- Carry out other duties as requested by management from time to time.
The Perfect Candidate:
- Proven track record in sales and link selling.
- Good level and standard of UK/European education or equivalent.
- Proven sales record.
- Passionate in achieving results in a target driven environment.
- Previous experience working with a premium skincare brand with colour Elemis treatment and product knowledge.
- Knowledge of the Elemis Company philosophy.
What We Offer You!
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Bonus/Commission Scheme.
- Healthcare Cash Plan (with Dental).
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
Some benefit eligibility is based on length of service or contract type.
Retail Sales Consultant employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Consultant
✨Tip Number 1
Get to know the Elemis brand inside out! Familiarise yourself with their products and values. This will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Practice your sales pitch! Role-play common sales scenarios with a friend. This will boost your confidence and help you articulate how you can drive sales effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Elemis team.
We think you need these skills to ace Retail Sales Consultant
Some tips for your application 🫡
Show Your Passion for Elemis: When writing your application, let your enthusiasm for the Elemis brand shine through. Share any personal experiences with their products and how they’ve impacted you. We love to see genuine passion!
Highlight Your Sales Experience: Make sure to detail your previous sales experience, especially if you've worked with premium skincare brands. We want to know how you've driven sales and met targets in the past, so don’t hold back!
Be Organised and Detail-Oriented: Since attention to detail is key in this role, showcase your organisational skills in your application. Mention any relevant experiences where your meticulous nature helped achieve success.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at ELEMIS
✨Know Your Elemis Inside Out
Before the interview, dive deep into the Elemis product range and philosophy. Familiarise yourself with their bestsellers and any recent launches. This will not only show your passion for the brand but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully driven sales or exceeded targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Demonstrate Exceptional Customer Service
Think of instances where you've gone above and beyond for a customer. Be ready to discuss how you handle complaints and ensure client satisfaction, as this role heavily relies on providing an exceptional customer journey.
✨Emphasise Your Organisational Skills
Since attention to detail is crucial, prepare to discuss how you manage stock levels and maintain cleanliness and presentation standards. Share any systems or methods you use to stay organised in a fast-paced retail environment.