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- Tasks: Drive sales of Elemis products and provide exceptional customer service.
- Company: Join a leading skincare brand with a focus on sustainability.
- Benefits: Generous staff discounts, well-being policies, and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact in retail.
- Qualifications: Sales experience and proficiency in Mandarin are essential.
- Other info: Flexible hours and excellent career growth opportunities await you.
The predicted salary is between 13000 - 16000 £ per year.
Retail Sales Assistant (Mandarin speaking)
Department: Retail
Employment Type: Permanent – Part Time
Location: Bicester Village
Description
As our Retail Sales Assistant, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis products. Your passion for Elemis and providing exceptional product knowledge to ensure strong sales KPIS are essential in this role.
Your organisation and attention to detail will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.
Contract Type: Permanent
Weekly Hours: 30 hours across 4 days – flexibility required
What Will You Do?
- Proactively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
- Raise awareness of the Elemis brand and educate clients in the product and range.
- Participate fully in promotional / PR activity and ensure the success of the promotion and/or event.
- Ensure products prescribed are appropriate to clients\’ needs and take into account medical contraindications.
- Assist the Account Management Team in accurately recording sales figures and stock levels to meet and exceed KPI’s as agreed by the business.
- Maintain the Elemis counter to the highest standards of cleanliness, hygiene and presentation.
- Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
- Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.
Sustainability Responsibility
- Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS – Climate, Biodiversity & People Pillars.
- Be mindful of Elemis’ sustainability pledge when ordering Testers and Professional grade Products.
- Be mindful of Elemis’ sustainability pledge when planning and executing Promotional activities, reducing waste wherever possible.
- Carry out other duties as so requested by management at time to time.
The Perfect Candidate:
- Proven track record in sales and link selling.
- Proficiency in Mandarin (spoken and written) is required for this role, as it involves regular communication with Mandarin-speaking clients.
- Good level and standard of UK/European education or equivalent.
- Proven sales record.
- Passionate in achieving results in a target driven environment.
- Previous experience working with a premium skincare brand with color.
- Elemis treatment and product knowledge.
- Knowledge of the Elemis Company philosophy.
What We Offer You!
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\’OCCITANE Group products (including L\’Occitane, Erborian and more).
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Bonus/Commission Scheme.
- Healthcare Cash Plan (with Dental).
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
*Some benefit eligibility is based on length of service or contract type
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Retail Sales Assistant (Mandarin speaking) employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant (Mandarin speaking)
✨Tip Number 1
Get to know the Elemis brand inside out! Familiarise yourself with their products and values so you can chat confidently with clients. This will not only help you stand out but also show your genuine passion for the role.
✨Tip Number 2
Practice your Mandarin skills! Since you'll be communicating with Mandarin-speaking clients, being fluent will give you a massive edge. Try role-playing scenarios or even chatting with friends to keep your language sharp.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. Plus, it’s a great way to make a good impression before you even apply!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can showcase your enthusiasm for the role and the brand right from the start!
We think you need these skills to ace Retail Sales Assistant (Mandarin speaking)
Some tips for your application 🫡
Show Your Passion for Elemis: When writing your application, let your love for Elemis shine through! Share why you’re excited about the brand and how you can contribute to its success. We want to see that you’re not just looking for a job, but that you genuinely care about the products and the experience we provide to our clients.
Highlight Your Sales Experience: Make sure to showcase any previous sales experience you have, especially in retail or with premium brands. We’re looking for candidates who can drive sales and meet targets, so give us examples of how you’ve done this in the past. Numbers speak volumes, so don’t be shy about sharing your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors. A polished application shows attention to detail, which is super important for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter and how you can be a part of our team!
How to prepare for a job interview at ELEMIS
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Elemis products. Familiarise yourself with their benefits, ingredients, and how they align with the brand's philosophy. This will not only impress your interviewers but also show your genuine passion for the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've met or exceeded targets. Use specific examples that highlight your ability to drive sales and link sell effectively. This is crucial for demonstrating that you can contribute to the company's KPIs.
✨Practice Your Mandarin
Since this role requires proficiency in Mandarin, practice speaking and writing in Mandarin before the interview. Be ready to demonstrate your language skills during the interview, as effective communication with Mandarin-speaking clients is key to success in this position.
✨Emphasise Customer Service Excellence
Be prepared to discuss how you handle customer complaints and ensure high standards of service. Share examples of how you've gone above and beyond for customers in the past, as this aligns with the company's commitment to delivering an exceptional client experience.
