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- Tasks: Lead the transformation of in-store customer experience and manage the retail product roadmap.
- Company: Join a leading luxury beauty brand with a focus on innovation and customer experience.
- Benefits: Enjoy hybrid working, flexible hours, generous discounts, and excellent well-being policies.
- Other info: Great career growth opportunities in a fast-paced, collaborative team.
- Why this job: Shape the future of retail technology and make a real impact in a dynamic environment.
- Qualifications: Experience as a Product Owner in retail, with strong communication and stakeholder management skills.
The predicted salary is between 36000 - 60000 £ per year.
Department: IT Business Core Systems
Employment Type: Permanent - Full Time
Location: Head Office, London
Description
Reporting to the Head of Digital IT, we are looking for a Retail Product Owner to lead the transformation of Elemis’ in-store customer experience. This role will play a critical part in shaping and delivering the future-state retail technology journey, working closely with both IT and commercial teams to ensure seamless integration between online and offline touchpoints.
Key Responsibilities
- Define and manage the retail product roadmap, aligned to business priorities and global IT strategy.
- Accountable for delivering the roadmap for the retail technology stream, driving development of omnichannel retail capabilities.
- Collaborate with cross-functional teams (Retail, CRM, Education, IT, Ops) to gather requirements and translate them into clear user stories.
- Ensure the delivery of a customer-centric and scalable solution across booking, check-in, consultation, treatment, checkout, follow-up and rebooking.
- Partner with external vendors and internal development teams to evaluate platforms, manage delivery, and ensure timely execution.
- Champion end-user experience – particularly store teams – ensuring intuitive, low-training solutions.
- Work closely with CRM teams to ensure customer data capture and integration supports future personalisation, targeting and clienteling efforts.
Skills, Knowledge and Expertise
- Proven experience as a Product Owner or Product Manager in a retail or omnichannel environment.
- Deep understanding of in-store operational flows and clienteling journeys (e.g. booking, skin analysis, POS, rebooking).
- Hands-on experience working with or integrating CRM, booking, or POS systems (e.g. Salesforce, NewStore, or comparable platforms).
- Strong capability in defining MVPs, gathering requirements, and working iteratively with delivery teams.
- Excellent stakeholder management and communication skills across commercial and technical audiences.
- Experience working with external vendors, implementation partners and internal development teams.
- Passion for delivering elegant, user-friendly technology in fast-paced retail environments.
- Familiarity with customer data platforms (CDPs), middleware/integration tools, or retail analytics platforms.
- Experience in luxury retail, beauty, or wellness sectors.
Benefits
- We operate a Hybrid working model which means working any three days in our Baker Street (London) Office and two days working from home.
- We also operate with flexible working hours, which means core hours are between 10am - 4pm.
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Healthcare Cash Plan (with Dental).
- Private Medical Insurance.
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
Retail Product Owner employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Product Owner
✨Tip Number 1
Network like a pro! Reach out to people in the retail and tech sectors, especially those who work at companies you're interested in. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of past projects, bring them along to interviews. It’s a great way to demonstrate your experience as a Product Owner and how you can drive retail technology forward.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d tackle challenges in omnichannel retail. Be ready to discuss your approach to user stories and stakeholder management – it’ll show you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Retail Product Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Product Owner role. Highlight your experience in retail and omnichannel environments, and don’t forget to showcase your hands-on experience with CRM and POS systems. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about transforming in-store customer experiences. Share specific examples of how you've successfully managed product roadmaps or collaborated with cross-functional teams in the past.
Showcase Your Stakeholder Management Skills: In your application, make sure to highlight your excellent communication skills and your ability to manage stakeholders. We love candidates who can bridge the gap between technical and commercial audiences, so give us some examples of how you've done this before!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at ELEMIS
✨Know Your Product Roadmap
Before the interview, make sure you understand what a product roadmap is and how it applies to retail technology. Be ready to discuss how you would define and manage a roadmap that aligns with business priorities, especially in a fast-paced environment like Elemis.
✨Showcase Your Collaboration Skills
This role requires working closely with various teams. Prepare examples of how you've successfully collaborated with cross-functional teams in the past. Highlight your ability to gather requirements and translate them into user stories that drive development.
✨Emphasise User Experience
Since championing end-user experience is key, think about how you can demonstrate your passion for creating intuitive solutions. Share specific instances where you’ve improved user experience in previous roles, particularly in retail or omnichannel settings.
✨Familiarity with Tools and Platforms
Brush up on your knowledge of CRM, booking, and POS systems, as well as customer data platforms. Be prepared to discuss any hands-on experience you have with these tools and how they can enhance the retail experience at Elemis.