At a Glance
- Tasks: Lead a team to deliver top-notch retail training and elevate performance.
- Company: Join ELEMIS, a leader in beauty and skincare with a vibrant culture.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Other info: Hybrid work model with opportunities for travel and career growth.
- Why this job: Shape the future of retail training and make a real impact in the beauty industry.
- Qualifications: 3-5 years in retail training or team leadership; passion for beauty is a plus.
The predicted salary is between 36000 - 60000 € per year.
Department: Education
Location: Farringdon Training Academy, London
Description
The Retail Excellence Training Manager leads the Retail Excellence Trainer team to deliver impactful, high-quality training that elevates performance across ELEMIS’ retail division. This role ensures the trainers operate at optimum productivity by managing team calendars, coaching performance, and aligning resources to business priorities.
Working in close partnership with the Head of Retail Education and National Sales leads, this role plays a key part in shaping the strategic delivery of retail training, embedding consistency, and driving excellence in both education and retail execution. The manager acts as a central hub for coordination, accountability, and communication, ensuring training initiatives directly support KPIs, retail sales, and the overall customer experience.
Key Responsibilities
- Team Leadership & People Management: Line-manage the Retail Excellence Trainer team, setting clear expectations and monitoring productivity, performance, and development.
- Conduct regular 1:1s, team meetings, and feedback sessions to drive accountability and continuous improvement.
- Support the professional growth of trainers through coaching, mentoring, and structured development plans.
- Manage recruitment, onboarding, and integration of new trainers where required.
- Be abreast of industry-wide training methods and innovation to upskill Retail Excellence team and drive brand standards.
Strategic Alignment & Support to Head of Retail Education
- Partner with the Head of Retail Education to ensure training priorities align with commercial objectives, retail campaigns, and product launches.
- Provide insights and recommendations on team deployment, trainer workloads, and performance outcomes.
- Prepare team performance reports, including training effectiveness, KPI achievement, and learner feedback, to support strategic decision-making.
Calendar & Productivity Management
- Oversee the Retail Excellence training calendar, ensuring effective scheduling of academy sessions, field coaching, and retail activations.
- Optimize trainer deployment to balance national and regional priorities, ensuring coverage of key stores and retail partners.
- Track trainer productivity, ensuring maximum impact across time allocation, delivery, and follow-up.
Training Program Oversight
- Ensure consistency and quality of retail training delivery across the trainer team.
- Provide feedback to the Head of Retail Education on content development needs for the market and assist with support on key projects as requested.
- Collaborate with the Global Learning Content Designer and education teams to integrate new materials, updates, and innovations into retail training.
- Support planning and coordination of Train-the-Trainer programs for the Retail Excellence team, ensuring readiness and alignment to brand standards.
- Provide feedback post-event to key stakeholders.
- Develop bespoke training sessions for key retailers or activations when needed.
- Test and trial new content for the retail channel.
Communication & Cross-Functional Collaboration
- Act as a key communication link between the Head of Retail Education, trainers, and wider business stakeholders.
- Work with the Learning Platform & Community Manager to communicate retail training initiatives, updates, and success stories through newsletters and internal channels.
- Partner with Marketing, PR, and Retail Operations to align training with activations, events, and brand moments.
Lead by Example
- Execute high-level classroom and virtual training to the retail team that strengthens their treatment expertise, product knowledge, and selling techniques.
- Execute high-level hands-on training and coaching for ELEMIS retail services and other related services.
Skills, Knowledge, and Expertise
- 3–5 years’ experience in retail training, education management, or team leadership within beauty, skincare, or luxury retail.
- Proven experience leading, coaching, and developing training teams.
- Strong organizational and project management skills with the ability to manage multiple priorities.
- Commercially aware, with a strong understanding of KPIs, retail performance drivers, and customer experience.
- Beauty Therapy qualification (NVQ Level 3 or equivalent) highly desirable.
- Strong presentation, facilitation, and communication skills.
- Proficient in Microsoft Office Suite; experience with LMS platforms advantageous.
Skills and Competencies
- Knowledge of retail trends.
- Patience and encouragement are required within the training environment.
- Adaptable to the diverse learning styles of retail professionals.
- Self-motivated, organized with strong attention to detail.
- Exceptional communication, presentation, and facilitation skills.
- Experience working within a team environment, working collaboratively, and building positive business partnerships.
- Ability to listen and understand the needs of others, translating those needs into elevated education.
- Passion for ELEMIS.
- Commercial awareness.
- Understanding of E-learning a plus.
Work Environment & Physical Requirements
- Hybrid: London Training Academy, retail locations, and WFH for admin.
- Travel: Regular travel across UK retail locations and flagship stores, plus occasional conferences and events.
- Some weekend/evening work may be required to support retail activations (time off in lieu provided).
What We Offer You!
- Generous Staff Discount on all your favorite ELEMIS products and spa treatments, as well as discounts on L\'OCCITANE Group products (including L\'Occitane, Erborian, and more).
- Excellent well-being policies, including enhanced Maternity & Paternity policies, Income Protection, Life Assurance, and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Bonus/Commission Scheme.
- Healthcare Cash Plan (with Dental).
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
Retail Excellence Training Manager in City of London employer: ELEMIS
ELEMIS is an exceptional employer, offering a dynamic work environment at our Farringdon Training Academy in London, where you can lead a passionate team dedicated to elevating retail excellence. With a strong focus on professional development, generous benefits including a staff discount on products, and a commitment to employee well-being, we foster a culture of collaboration and innovation that empowers our trainers to thrive and make a meaningful impact in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Excellence Training Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail training space. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or hiring managers, be ready to demonstrate your training expertise. Bring examples of successful training programmes you've led or innovative methods you've used. Let your passion for retail excellence shine through!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation that excited you about the role. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of being noticed. Plus, you’ll find all the latest roles we have available, so keep checking back!
We think you need these skills to ace Retail Excellence Training Manager in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Retail Excellence Training Manager role. Highlight your leadership experience and any relevant training or coaching roles you've held.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about retail training and how your background makes you a perfect fit for our team. Be sure to mention specific achievements that demonstrate your impact in previous roles.
Showcase Your Communication Skills:Since this role involves a lot of collaboration, make sure your application showcases your strong communication skills. Whether it's through your writing style or examples of past teamwork, let us see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining the StudySmarter family!
How to prepare for a job interview at ELEMIS
✨Know Your Stuff
Before the interview, dive deep into ELEMIS and its retail training strategies. Familiarise yourself with their products, values, and recent campaigns. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Retail Excellence Training Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, mentoring, and driving performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to manage multiple priorities or adapt training methods to different learning styles. Practising these will help you articulate your thought process clearly.
✨Engage and Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the training programmes, team dynamics, and how success is measured. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
