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- Tasks: Train and inspire retail teams to enhance product knowledge and customer service.
- Company: Join ELEMIS, a leading skincare brand known for premium products and exceptional customer experiences.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Why this job: Be part of a dynamic team that values education, creativity, and personal growth in the beauty industry.
- Qualifications: Beauty Therapy NVQ level 3 or equivalent; retail experience and training skills are essential.
- Other info: Regular travel within London and occasional weekend work required.
The predicted salary is between 36000 - 60000 £ per year.
Retail Excellence Trainer
Department: Retail
Employment Type: Permanent – Full Time
Location: All Brands, London
Description
What Will You Do?
- Educate staff on the features and benefits of all ELEMIS product franchises strengthening product knowledge throughout the retail channel, leading to increased customer confidence levels and retail sales.
- Provide training on all NPD, retail services and seasonal GWP’s to maximize sell through.
- Be abreast of new technology, competitors and industry product trends that may be discussed during training delivery
- Support coaching for new retail hire onboarding
- Support the ongoing development of the retail specialists and in-store teams.
- Design and deliver on-site quartile store coaching plans.
- Coach store managers to confidently asses\’ staff and conduct training when needed.
- Performing polishing days for new hires and existing staff.
- Assess and create action plans that the account manager can support and drive, for any team members who need training in stores.
- Focus on our Flagship Boutique store and the team’s skills and knowledge.
- Work collaboratively with your Northern counterpart to provide onboarding training for all new retail staff at the ELEMIS Training Academy and may occasionally train at an ELEMIS pop-up training space.
- Deliver ongoing training to the retail team, alongside the Northern counterparts that strengthens their treatment expertise, product knowledge and selling techniques.
- Ensure all team members in retail are trained in the ELEMIS experience and Power of 4
- Confidently deliver streamed retail training
- Provide hands-on training for ELEMIS retail services and other related services.
- Develop when needed bespoke training sessions for key retailers.
- Ensure that all retail treatments are performed in line with brand standards and to the highest standards.
- Ensure our monthly education focus is delivered and has impact within the retail teams.
- Share best practice guidelines and operational manuals to support retail teams in delivering exceptional customer experiences and adherence to brand standards.
- Evaluate and assess the level of competency of the retail therapist to attain certification.
- Take pride in your appearance as an ambassador of the brand and lead by example.
- Perform regular assessments of retail locations to identify areas for improvement, providing actionable feedback and recommendations to store management.
- Train Store Management in assessing staff and training.
- Support retail in-store events and activations.
- Present retail consumer masterclasses when needed
- Support PR team with influencer events when needed
- Provide feedback to the Head of Retail Education and Senior Retail Excellence Trainer on content development needs for the UK/IRE market and assist with support on key projects as requested.
- Test and trial new content for the retail channel.
- Prepare and present regular reports to Head of Retail Education on the effectiveness of coaching programs in your area, highlighting successes, challenges, and recommendations for future initiatives.
- Establish metrics as a team to measure the impact of coaching and training initiatives, which will be guided by Head of Retail Education.
- Prepare and share on-site training plans with key stakeholders
- Feedback on retail associate’s performance (strengths and weaknesses) and recommended training plans.
- Provide timely and accurate feedback to key stakeholders regarding on-site coaching and outcomes and personal retail and service sales performance when working in a store or counter.
- Provide feedback post working on an event to the key stakeholders.
- Beauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical is a bonus
- Experience within retail and has worked on shop floor
- Teaching qualification highly desirable
- Passionate about beauty retail and professional skin services.
- Good level and standard of UK/European education or equivalent
- Proven experience working in a retail environment demonstrating successful attainment of monthly store KPIs
- Previous training and coaching experience within the retail arena
- Previous training and coaching experience with treatment services
- General computer literacy in Microsoft Word, Excel, PowerPoint, and Outlook
- Familiarity with health and safety regulations in the beauty industry.
The Perfect Candidate
- Knowledge of retail trends
- Patience and encouragement are required within the training environment.
- Adaptable to the diverse learning styles of retail professionals.
- Self-motivated, organised with strong attention to detail.
- Exceptional communication, presentation and facilitation skills
- Experience working within a team environment, working collaboratively, and building positive business partnerships
- Ability to listen and understand the needs of others, translating those needs into elevated education
- Passion for ELEMIS
- Commercial awareness
- Understanding of E-learning a plus
What We Offer You!*
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\’OCCITANE Group products (including L\’Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
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Retail Excellence Trainer employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Excellence Trainer
✨Tip Number 1
Familiarise yourself with ELEMIS products and their unique selling points. Understanding the brand's ethos and product range will not only help you during interviews but also demonstrate your genuine passion for the role.
✨Tip Number 2
Network with current or former employees of ELEMIS, especially those in training or retail roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to showcase your teaching and coaching skills through practical demonstrations or role-playing scenarios. This will highlight your ability to engage and inspire retail teams effectively.
✨Tip Number 4
Stay updated on the latest trends in beauty retail and customer service excellence. Being knowledgeable about industry developments will show your commitment to continuous learning and improvement, which is crucial for this role.
We think you need these skills to ace Retail Excellence Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail training and beauty therapy. Emphasise any previous roles where you have successfully coached or developed teams, as well as your qualifications in beauty therapy.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the ELEMIS brand and your understanding of the retail environment. Mention specific examples of how you've improved team performance or customer experiences in past roles.
Showcase Your Communication Skills: Since this role requires exceptional communication and presentation skills, consider including a brief section in your application that demonstrates these abilities. You could mention any workshops or presentations you've led in the past.
Highlight Adaptability and Teamwork: The job description emphasises the need for adaptability and collaboration. Be sure to include examples from your experience that showcase your ability to work well within a team and adapt to different learning styles.
How to prepare for a job interview at ELEMIS
✨Showcase Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry and ELEMIS products during the interview. Share personal experiences or stories that highlight your passion for skincare and retail, as this will resonate well with the interviewers.
✨Demonstrate Training Experience
Prepare to discuss your previous training and coaching experiences in detail. Be ready to provide examples of how you've successfully developed teams or improved performance in a retail environment, as this is crucial for the Retail Excellence Trainer role.
✨Understand ELEMIS Brand Values
Familiarise yourself with ELEMIS's brand values and customer journey. During the interview, reference specific aspects of the brand that you admire and explain how you would uphold these values in your training sessions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability in a training environment. Think of examples where you've had to tailor your approach to different learning styles or overcome challenges in training delivery.
