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For Companies At a Glance
- Tasks: Lead retail strategy, ensuring premium customer experiences and profitable operations.
- Company: Join Elemis, a luxury skincare brand known for innovation and quality.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Why this job: Be part of a dynamic team shaping the future of luxury retail.
- Qualifications: Proven leadership in retail, strong commercial acumen, and customer-centric mindset required.
- Other info: This is a permanent, full-time role based in London.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Department: Retail
Employment Type: Permanent – Full Time
Location: Head Office, London
Reporting To: Chief Commercial Officer
Description
Key Responsibilities
- Strategic Leadership: Shape and expand the global retail strategy – translate high-level business goals into tactical retail plans.
- Relationship Building & Stakeholder Management: build and nurture strong relationships with internal teams, retail partners, franchisees, and luxury department stores.
- Commercial Acumen: Champion omnichannel execution: store-to-online services, clienteling, and loyalty integration whilst scaling retail footprint profitably, including new market entry, flagship development, and retail partner expansion.
- Retail Operations Excellence: Proven experience in optimizing in-store execution, operations, and staffing models across diverse markets.
- Customer-Centric Mindset: Ensure world-class premium service standards and customer experience. Deep understanding of luxury customer expectations and behaviours, with a focus on delivering elevated, personalised service & clienteling.
- Brand Stewardship: consistent global brand expression in all physical retail environments, including visual merchandising, store design, and training programs to uphold brand equity.
- Global Market Knowledge: navigate multinational retail environments, adapting strategy to local consumer behaviours and market conditions. Deep understanding of regional compliance, consumer trends, and partner models.
- Leadership & Team Development: motivate & develop high-performing teams across geographies, instilling a culture of excellence, agility, and continuous improvement.
- Innovation & Agility: embrace new technologies and retail formats (e.g., omnichannel, pop-ups, spa integrations). Pivot to changing consumer expectations and competitive pressures.
- Results-Oriented Execution: deliver measurable growth & market share gains. Launch new stores, optimise existing retail operations, and drive exponential growth in retail mix.
Skills, Knowledge and Expertise
- Managing, developing and inspiring high performing cross functional teams.
- Demonstrated success in leading commercial partnership with our retail partners and delivering high growth ambition
- Delivered best in class operational excellence across multiple touch points in luxury space, less customers, more time, executing the brand journey to deliver, loyalty and higher spend
- Strong experience with retail commercial levers in store and with partners.
- Excellent Partnership building – professional, credible, articulate communicator, gravitas
- Excellent negotiation ability
- Customer centricity – the customer is at the heart of everything we do
- Comfortable leading transformation
- Resilient and adaptable
- Operational excellence
Benefits
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
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Retail Director - UK employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Director - UK
✨Tip Number 1
Network with professionals in the luxury retail sector. Attend industry events, join relevant LinkedIn groups, and connect with current or former employees of Elemis to gain insights into their culture and expectations.
✨Tip Number 2
Demonstrate your understanding of omnichannel strategies by discussing recent trends and innovations in retail during interviews. Show how you can apply these insights to enhance the customer experience at Elemis.
✨Tip Number 3
Prepare to showcase your leadership skills by sharing specific examples of how you've developed high-performing teams in previous roles. Highlight your ability to motivate and inspire others to achieve commercial success.
✨Tip Number 4
Familiarise yourself with Elemis' brand values and product offerings. Be ready to discuss how you would uphold and promote their brand equity through effective visual merchandising and customer engagement strategies.
We think you need these skills to ace Retail Director - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail leadership, particularly in luxury markets. Emphasise your achievements in sales growth, team development, and operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the Elemis brand and its values. Discuss how your strategic vision aligns with their goals and how you can enhance the customer experience.
Highlight Relevant Skills: In your application, focus on skills such as relationship building, commercial acumen, and customer-centricity. Provide specific examples of how you've successfully implemented these skills in previous roles.
Showcase Leadership Experience: Detail your experience in leading high-performing teams and driving transformation within retail environments. Mention any successful projects or initiatives that demonstrate your ability to motivate and develop staff.
How to prepare for a job interview at ELEMIS
✨Understand the Brand
Before your interview, make sure you have a deep understanding of the Elemis brand and its values. Familiarise yourself with their product range and customer experience philosophy, as this will help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Retail Director, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully managed high-performing teams in the past, focusing on your leadership style and the results achieved.
✨Prepare for Commercial Discussions
Be ready to discuss your commercial acumen and how you've driven sales growth in previous roles. Think about specific strategies you've implemented that resulted in increased profitability and market share, especially in luxury retail.
✨Emphasise Customer-Centricity
Since the role requires a strong customer-centric mindset, prepare to discuss how you've enhanced customer experiences in your previous positions. Share examples of how you've tailored services to meet luxury customer expectations and fostered loyalty.
