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For Companies At a Glance
- Tasks: Lead a retail team, drive sales, and manage the Elemis account.
- Company: Join the luxury brand Elemis at Harrods, known for exceptional skincare products.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact.
- Qualifications: Beauty Therapy qualification, retail experience, and strong leadership skills required.
- Other info: This is a fixed-term role covering maternity leave for 12 months.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Retail Business Manager (Maternity cover FTC) – Harrods, London. Fixed term contract: 12 months. 37.5 hours across 5 days – flexibility required.
As our Retail Business Manager, you will manage a retail store team and the running of our Elemis Retail Account. You will drive the sales of Elemis treatments and products through your leadership and communication skills. You will lead a team within your Retail Account to develop sales and promote the Elemis brand through planning and executing promotional activities. Your organisation, attention to detail and leadership skills will ensure that the Company standards are maintained, through the delivery of an exceptional Elemis journey for each client.
What Will You Do?
Account Management
- Manage the growth of Elemis sales in treatments and products within the retail store.
- Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
- Raise awareness of the Elemis brand and educate clients in the product and treatment range.
- Manage promotional/PR activity and ensure the success of the promotion and/or event.
- Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
- Assess and collate weekly/monthly sales figures and analysis of business, and report such information to key individuals as requested.
- Ensure that a complete stock check is carried out on a weekly/fortnightly basis and any discrepancies on stock should be found and rectified.
Team Management
- Ensure the team are aware of their figures and targets and how the account is trading.
- Prepare rotas on a monthly basis that are fair and consistent, ensuring the counter is sufficiently covered at all times, attendance and timekeeping is to an acceptable standard and provided to Retail Sales Manager.
- Manage, support and develop the team within your retail store by continuously monitoring and assessing performance and individual needs, to ensure that Company standards, image and values are maintained at all times.
- Assist and support in ongoing product knowledge and retail training for the team.
- Be responsible for the motivation and team spirit of your small division.
Customer Service
- Maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation and ensure the team is well presented at all times.
- Ensure customer service is of the highest standard and handle client complaints promptly.
- Ensure all client details are kept confidential and not discussed with inappropriate parties inside or outside the Company.
The Perfect Candidate
- Beauty Therapy or equivalent qualification
- Good level and standard of UK/European education or equivalent
- Experience within a similar retail/store role and industry
- Experience supervising and managing a team
- Proven sales record
- Practical work experience in conducting treatments
- Good level of computer literacy in Microsoft Word and Excel
- Previous experience working with a professional brand
What We Offer You
- Generous Staff Discount on all Elemis products and spa treatments, plus discounts on L’OCCITANE Group products
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Private Medical Insurance
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
Details
- Seniority level: Associate
- Employment type: Contract
- Job function: Sales and Business Development
- Industries: Cosmetics
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Retail Business Manager (Maternity cover FTC) employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Business Manager (Maternity cover FTC)
✨Tip Number 1
Familiarise yourself with the Elemis brand and its product range. Understanding their treatments and products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you motivated your team or improved sales performance.
✨Tip Number 3
Research current trends in the beauty and retail industry, especially those related to Elemis. Being knowledgeable about market trends can set you apart and show that you're proactive and engaged.
✨Tip Number 4
Network with professionals in the beauty and retail sectors. Attend events or join online forums to connect with others who may provide insights or even referrals for the Retail Business Manager position.
We think you need these skills to ace Retail Business Manager (Maternity cover FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Retail Business Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in retail management, team leadership, and sales performance. Provide specific examples of how you've driven sales or managed a team effectively in previous roles.
Showcase Your Skills: Make sure to showcase your communication, organisational, and customer service skills in your application. Mention any relevant qualifications, such as Beauty Therapy, and how they contribute to your ability to manage the Elemis brand successfully.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your enthusiasm for the role and the Elemis brand. Discuss why you want to work with them and how you can contribute to their success during the maternity cover period.
How to prepare for a job interview at ELEMIS
✨Showcase Your Leadership Skills
As a Retail Business Manager, your ability to lead and motivate a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how it has positively impacted sales and team morale.
✨Demonstrate Sales Acumen
Be ready to discuss your previous sales achievements and how you plan to drive sales for the Elemis brand. Highlight specific strategies you've used to exceed targets and how you can apply them in this role.
✨Understand the Brand
Familiarise yourself with the Elemis brand, its products, and treatments. Be prepared to discuss how you would promote the brand and engage customers effectively, showcasing your passion for beauty therapy.
✨Prepare for Customer Service Scenarios
Customer service is key in retail. Think of examples where you've handled difficult customer situations or complaints. Show that you can maintain high standards of service while resolving issues efficiently.
