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For Companies At a Glance
- Tasks: Lead a retail team, drive sales, and promote the Elemis brand.
- Company: Join Elemis, a leading skincare brand known for quality and innovation.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact.
- Qualifications: NQV Level 2 in Beauty Therapy or equivalent, plus retail experience and team management skills.
- Other info: Flexible working hours and opportunities for personal growth await you!
The predicted salary is between 28800 - 43200 £ per year.
Retail Account Manager
Department: Retail
Employment Type: Permanent – Full Time
Location: John Lewis, Cheltenham
Description
Contract Type: Permanent
Weekly Hours: 37.5 hours across 5 days – flexibility required
What Will You Do?
- Be responsible for the growth of Elemis sales in treatments and products within the retail store.
- Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
- Raise awareness of the Elemis brand and educate clients in the product and treatment range.
- Participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
- Assess and collate weekly/monthly sales figures and analysis of business, and report such information to key individuals as and when requested.
- Ensure that a complete stock check is carried out on a weekly/fortnightly basis and any discrepancies on stock should be found and rectified.
- Ensure the team are aware of their figures and targets and how the account is trading.
- Prepare rotas on a monthly basis that are fair and consistent, ensuring the counter is sufficiently covered at all times, attendance and timekeeping is to an acceptable standard and provide to Retail Sales Manager.
- Manage, support and develop a small team within your retail store by continuously monitoring and assessing performance and individual needs, to ensure that Company standards, image and values are maintained at all times.
- Assist and support in the on-going product knowledge and retail training for the team.
- Be responsible for the motivation and team spirit of your division.
- Maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation and to also ensure that the team is very well presented at all times.
- Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
- Ensure that customer service is of the highest standard and to handle any client complaints promptly.
- Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.
The Perfect Candidate:
- NQV Level 2 in Beauty Therapy or equivalent qualification
- Good level and standard of UK/European education or equivalent
- Experience within a similar retail / store role and industry
- Experience supervising and managing a team
- Proven sales record
- Practical work experience in conducting treatments
- Good level of computer literacy in Microsoft Word and Excel
- Previous experience working with a professional brand
What We Offer You!*
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\’OCCITANE Group products (including L\’Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
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Retail Account Manager employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Account Manager
✨Tip Number 1
Familiarise yourself with the Elemis brand and its product range. Understanding the unique selling points of their treatments and products will help you engage effectively with potential clients and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you motivated your team or improved sales performance, as this will highlight your suitability for the Retail Account Manager role.
✨Tip Number 3
Network within the beauty and retail industry. Attend relevant events or connect with professionals on platforms like LinkedIn. Building relationships can provide valuable insights into the company culture and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with sales analysis and reporting. Being able to articulate how you've used data to drive sales and improve team performance will demonstrate your analytical skills and business acumen, which are crucial for this role.
We think you need these skills to ace Retail Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Account Manager position. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail management or sales, particularly in beauty therapy or similar industries. Use specific examples to demonstrate your leadership skills and sales achievements.
Showcase Your Skills: Clearly outline your organisational skills, attention to detail, and ability to manage a team. Mention any relevant qualifications, such as NVQ Level 2 in Beauty Therapy, and how they relate to the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the Elemis brand and your commitment to delivering exceptional customer service. Make sure to address how you can contribute to the growth of sales and the overall success of the team.
How to prepare for a job interview at ELEMIS
✨Showcase Your Leadership Skills
As a Retail Account Manager, your ability to lead a team is crucial. Prepare examples of how you've successfully managed a team in the past, focusing on your leadership style and how you motivated your team to achieve targets.
✨Demonstrate Sales Acumen
Be ready to discuss your previous sales experiences and how you drove sales in your past roles. Highlight specific strategies you used to exceed targets and how you can apply those to promote the Elemis brand.
✨Know the Elemis Brand
Familiarise yourself with the Elemis product range and treatments. Being knowledgeable about the brand will not only impress the interviewers but also show your genuine interest in the role and the company.
✨Prepare for Customer Service Scenarios
Customer service is key in this role. Think of examples where you've handled customer complaints or provided exceptional service. Be prepared to discuss how you would ensure high standards of customer care at the Elemis counter.
