At a Glance
- Tasks: Drive sales, develop teams, and ensure exceptional customer experiences in retail.
- Company: ELEMIS is a leading skincare brand known for innovative products and treatments.
- Benefits: Enjoy generous discounts, well-being policies, healthcare plans, and flexible working hours.
- Other info: Full-time role with opportunities for career progression and team building.
- Why this job: Join a collaborative culture focused on sustainability and personal development.
- Qualifications: NQV Level 2 in Beauty Therapy or equivalent, with retail experience and strong leadership skills.
The predicted salary is between 28800 - 43200 £ per year.
ELEMIS Manchester, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Retail Account Manager role at ELEMIS
ELEMIS Manchester, England, United Kingdom
2 days ago Be among the first 25 applicants
Join to apply for the Retail Account Manager role at ELEMIS
Description
We are a leading skincare brand offering innovative products and treatments within retail stores. Our mission is to deliver exceptional results and experiences to our customers while fostering a high-performing and collaborative work environment. We are seeking a proactive and results-driven Account Manager to oversee and drive success across retail locations, focusing on sales performance, team development, operational excellence, and sustainability.
Department: Retail
Location: Sephora, Trafford Centre
We are a leading skincare brand offering innovative products and treatments within retail stores. Our mission is to deliver exceptional results and experiences to our customers while fostering a high-performing and collaborative work environment. We are seeking a proactive and results-driven Account Manager to oversee and drive success across retail locations, focusing on sales performance, team development, operational excellence, and sustainability.
Contract Type: Permanent
Weekly Hours: 37.5 hours across 5 days - full flexibility required
What Will You Do?
Sales & Productivity
- Drive sales performance across allocated retail accounts, ensuring stores achieve and exceed sales targets and productivity benchmarks.
- Maximise treatment bookings by promoting services to customers and ensuring treatment rooms are utilised to their full potential.
- Analyse sales trends and KPIs to identify opportunities and challenges, implementing action plans to maximize results.
- Lead by example on the shop floor, engaging with customers to demonstrate products and treatments, and delivering exceptional customer service.
- Plan and execute in-store events and activations to drive customer engagement, boost footfall, and achieve sales goals.
- Recruit, train, and develop a high-performing retail team, fostering a culture of accountability, excellence, and collaboration.
- Conduct regular one-to-one performance reviews and contribution discussions with team members to provide coaching, feedback, and clear development plans.
- Motivate and inspire the team daily, ensuring high energy and alignment with the company’s values.
- Manage absence and performance effectively, addressing challenges proactively while supporting team members to succeed.
- Support new team members through their probationary period with structured training, feedback, and guidance to set them up for success.
- Identify and nurture talent, building a strong pipeline for succession planning and career progression.
- Ensure all stock checks are completed regularly, maintaining optimal inventory levels and minimizing shrinkage.
- Oversee stock management across stores, ensuring accurate records, timely replenishment, and adherence to sustainability practices.
- Ensure that merchandising and display standards align with brand guidelines, creating a visually appealing and inviting environment.
- Create and manage rotas to ensure the right people are in the right place at the right time, optimizing customer service and operational efficiency.
- Complete treatments to the highest professional standards, ensuring exceptional customer experiences that reflect brand values.
- Focus on delivering an exceptional customer journey by ensuring teams are knowledgeable, approachable, and aligned with brand values.
- Monitor and enhance the customer experience from initial engagement to post-purchase follow-up, ensuring customer loyalty and satisfaction.
- Promote treatment services and product recommendations through a personalized and professional approach.
- Contribute to the brand’s short- and long-term Sustainability Goals across Climate, Biodiversity, and People pillars.
- Be mindful of the brand’s sustainability pledge when ordering testers and professional-grade products, reducing unnecessary waste.
- Plan and execute promotional activities in a sustainable manner, minimizing waste and environmental impact wherever possible.
- Build and maintain strong relationships with retail partner stores, acting as the key point of contact for brand operations.
- Collaborate with store managers to align on shared goals, address challenges, and optimize the customer experience.
- Act as a brand ambassador, ensuring the brand is consistently represented to the highest standard.
- Deliver in-store training sessions to enhance the team’s product knowledge, customer service skills, and treatment expertise.
- Support colleagues by sharing best practices and fostering a collaborative network across stores.
- Ensure all duties are carried out and actions completed in every aspect of the role to uphold the brand’s standards and values.
- NQV Level 2 in Beauty Therapy or equivalent qualification
- Good level and standard of UK/European education or equivalent
- Experience within a similar retail / store role and industry
- Experience supervising and managing a team
- Proven sales record
- Practical work experience in conducting treatments
- Good level of computer literacy in Microsoft Word and Excel
- Previous experience working with a professional brand
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\'OCCITANE Group products (including L\'Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Private Medical Insurance
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
Seniority level
Seniority level
Executive
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business DevelopmentIndustries
Cosmetics
Referrals increase your chances of interviewing at ELEMIS by 2x
Get notified about new Retail Account Manager jobs in Manchester, England, United Kingdom.
Client Solutions Specialist/Account Manager - Existing Business - Manchester
Manchester, England, United Kingdom 1 week ago
Greater Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 3 days ago
Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 1 week ago
Manchester Area, United Kingdom 1 week ago
Greater Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 1 week ago
Warrington, England, United Kingdom 2 weeks ago
Greater Manchester, England, United Kingdom 1 day ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 2 days ago
Manchester, England, United Kingdom 2 days ago
Account Manager - Digital Agency (Remote, UK)
Manchester, England, United Kingdom 2 weeks ago
Manchester Area, United Kingdom 2 days ago
Manchester, England, United Kingdom 6 days ago
Wilmslow, England, United Kingdom 3 weeks ago
Manchester Area, United Kingdom 1 month ago
Greater Manchester, England, United Kingdom 1 week ago
Rochdale, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 day ago
Manchester, England, United Kingdom 1 week ago
Major Account Manager - Higher Education
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrRetail Account Manager in Manchester employer: ELEMIS
ELEMIS is an exceptional employer located in the vibrant Trafford Centre, Manchester, offering a dynamic work environment that prioritises employee well-being and professional growth. With generous benefits including a staff discount on products, enhanced maternity and paternity policies, and a strong focus on sustainability, ELEMIS fosters a collaborative culture where team development and operational excellence are at the forefront. Join us to be part of a leading skincare brand that values innovation, customer experience, and the personal growth of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Account Manager in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ELEMIS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ELEMIS!
We think you need these skills to ace Retail Account Manager in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ELEMIS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ELEMIS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ELEMIS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ELEMIS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
