Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive sales, develop teams, and enhance customer experiences in retail skincare.
- Company: Leading skincare brand focused on innovation and sustainability.
- Benefits: Generous discounts, well-being policies, and career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the beauty industry.
- Qualifications: Experience in retail management and a passion for skincare.
- Other info: Flexible hours and a supportive work environment await you!
The predicted salary is between 36000 - 60000 £ per year.
We are a leading skincare brand offering innovative products and treatments within retail stores. Our mission is to deliver exceptional results and experiences to our customers while fostering a high-performing and collaborative work environment. We are seeking a proactive and results-driven Account Manager to oversee and drive success across retail locations, focusing on sales performance, team development, operational excellence, and sustainability.
What Will You Do?
- Sales & Productivity
- Drive sales performance across allocated retail accounts, ensuring stores achieve and exceed sales targets and productivity benchmarks.
- Maximise treatment bookings by promoting services to customers and ensuring treatment rooms are utilised to their full potential.
- Analyse sales trends and KPIs to identify opportunities and challenges, implementing action plans to maximize results.
- Plan and execute in-store events and activations to drive customer engagement, boost footfall, and achieve sales goals.
- Team Development & Motivation
- Recruit, train, and develop a high-performing retail team, fostering a culture of accountability, excellence, and collaboration.
- Conduct regular one-to-one performance reviews and contribution discussions with team members to provide coaching, feedback, and clear development plans.
- Manage absence and performance effectively, addressing challenges proactively while supporting team members to succeed.
- Support new team members through their probationary period with structured training, feedback, and guidance to set them up for success.
- Operational Excellence
- Ensure all stock checks are completed regularly, maintaining optimal inventory levels and minimizing shrinkage.
- Oversee stock management across stores, ensuring accurate records, timely replenishment, and adherence to sustainability practices.
- Create and manage rotas to ensure the right people are in the right place at the right time, optimizing customer service and operational efficiency.
- Customer Experience
- Focus on delivering an exceptional customer journey by ensuring teams are knowledgeable, approachable, and aligned with brand values.
- Monitor and enhance the customer experience from initial engagement to post-purchase follow-up, ensuring customer loyalty and satisfaction.
- Sustainability Focus
- Contribute to the brand’s short- and long-term Sustainability Goals across Climate, Biodiversity, and People pillars.
- Be mindful of the brand’s sustainability pledge when ordering testers and professional-grade products, reducing unnecessary waste.
- Relationship Building
- Build and maintain strong relationships with retail partner stores, acting as the key point of contact for brand operations.
- Act as a brand ambassador, ensuring the brand is consistently represented to the highest standard.
- Coaching & Leadership
- Deliver in-store training sessions to enhance the team’s product knowledge, customer service skills, and treatment expertise.
- Support colleagues by sharing best practices and fostering a collaborative network across stores.
The Perfect Candidate:
- NQV Level 3 in Beauty Therapy or equivalent qualification
- Good level and standard of UK/European education or equivalent
- Experience within a similar retail/store role and industry
- Experience supervising and managing a team
- Proven sales record
- Practical work experience in conducting treatments
- Good level of computer literacy in Microsoft Word and Excel
- Previous experience working with a professional brand
What We Offer You!
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
Retail Account Manager employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Account Manager
✨Tip Number 1
Get to know the brand inside out! Research their products, values, and sustainability goals. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that showcase your sales skills, team leadership, and problem-solving abilities. Practice makes perfect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to make an impact.
We think you need these skills to ace Retail Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Account Manager role. Highlight your sales achievements and any team leadership experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about skincare and how your background aligns with our mission. Keep it engaging and personal!
Showcase Your Results: When detailing your past roles, focus on quantifiable results. Did you exceed sales targets? How did you improve team performance? Numbers speak volumes, so let us see your impact!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at ELEMIS
✨Know Your Numbers
As a Retail Account Manager, you'll need to drive sales performance. Brush up on your understanding of sales metrics and KPIs relevant to the skincare industry. Be ready to discuss how you've used data to boost sales in previous roles.
✨Showcase Team Leadership Skills
This role involves recruiting and developing a high-performing team. Prepare examples of how you've successfully led teams in the past, focusing on coaching, feedback, and fostering collaboration. Highlight any specific training sessions you've conducted.
✨Emphasise Customer Experience
Customer satisfaction is key in retail. Think of instances where you've enhanced the customer journey or resolved issues effectively. Be prepared to share how you ensure your team aligns with brand values to create memorable experiences.
✨Sustainability Matters
With a focus on sustainability, be ready to discuss how you've contributed to eco-friendly practices in previous roles. Whether it's managing inventory sustainably or reducing waste, show that you're aligned with the brand's commitment to sustainability.
