Retail Account Manager in High Wycombe

We are a leading skincare brand offering innovative products and treatments within retail stores. Our mission is to deliver exceptional results and experiences to our customers while fostering a high-performing and collaborative work environment. We are seeking a proactive and results-driven Account Manager to oversee and drive success across retail locations, focusing on sales performance, team development, operational excellence, and sustainability.
Contract Type: Permanent
Weekly Hours: 37.5 hours - flexibility required
Sales & Productivity
Drive sales performance across allocated retail accounts, ensuring stores achieve and exceed sales targets and productivity benchmarks.
Maximise treatment bookings by promoting services to customers and ensuring treatment rooms are utilised to their full potential.
Analyse sales trends and KPIs to identify opportunities and challenges, implementing action plans to maximize results.
Lead by example on the shop floor, engaging with customers to demonstrate products and treatments, and delivering exceptional customer service.
Plan and execute in-store events and activations to drive customer engagement, boost footfall, and achieve sales goals.
Team Development & Motivation
Recruit, train, and develop a high-performing retail team, fostering a culture of accountability, excellence, and collaboration.
Conduct regular one-to-one performance reviews and contribution discussions with team members to provide coaching, feedback, and clear development plans.
Motivate and inspire the team daily, ensuring high energy and alignment with the company’s values.
Manage absence and performance effectively, addressing challenges proactively while supporting team members to succeed.
Support new team members through their probationary period with structured training, feedback, and guidance to set them up for success.
Identify and nurture talent, building a strong pipeline for succession planning and career progression.
Operational Excellence
Ensure all stock checks are completed regularly, maintaining optimal inventory levels and minimizing shrinkage.
Oversee stock management across stores, ensuring accurate records, timely replenishment, and adherence to sustainability practices.
Ensure that merchandising and display standards align with brand guidelines, creating a visually appealing and inviting environment.
Create and manage rotas to ensure the right people are in the right place at the right time, optimizing customer service and operational efficiency.
Complete treatments to the highest professional standards, ensuring exceptional customer experiences that reflect brand values.
Customer Experience
Focus on delivering an exceptional customer journey by ensuring teams are knowledgeable, approachable, and aligned with brand values.
Monitor and enhance the customer experience from initial engagement to post-purchase follow-up, ensuring customer loyalty and satisfaction.
Promote treatment services and product recommendations through a personalized and professional approach.
Sustainability Focus
Contribute to the brand’s short- and long-term Sustainability Goals across Climate, Biodiversity, and People pillars.
Be mindful of the brand’s sustainability pledge when ordering testers and professional-grade products, reducing unnecessary waste.
Plan and execute promotional activities in a sustainable manner, minimizing waste and environmental impact wherever possible.
Relationship Building
Build and maintain strong relationships with retail partner stores, acting as the key point of contact for brand operations.
Collaborate with store managers to align on shared goals, address challenges, and optimize the customer experience.
Act as a brand ambassador, ensuring the brand is consistently represented to the highest standard.
Coaching & Leadership
Deliver in-store training sessions to enhance the team’s product knowledge, customer service skills, and treatment expertise.
Support colleagues by sharing best practices and fostering a collaborative network across stores.
Ensure all duties are carried out and actions completed in every aspect of the role to uphold the brand’s standards and values.
Qualifications
Proven experience in retail management, ideally within the skincare, beauty, or luxury sectors.
NVQ Level 2 in Beauty Therapy or equivalent qualification, with experience delivering professional treatments.
Strong track record of driving sales and achieving targets in a competitive retail environment.
Excellent people management skills, with experience in coaching, developing, and motivating teams.
Confident communicator with strong relationship-building skills across multiple stakeholders.
Skilled in managing absences, performance issues, team scheduling, and treatment room optimization for maximum impact.
Passionate about sustainability and committed to aligning with the brand’s environmental goals.
Organized and detail-oriented, with a proactive approach to problem-solving and decision-making.
Proficient in analyzing sales data and using insights to inform strategies.
Flexibility to travel between locations and work weekends or evenings as required.