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For Companies At a Glance
- Tasks: Drive sales and manage a team in a leading skincare retail environment.
- Company: Join a top skincare brand focused on innovation and customer experience.
- Benefits: Competitive pay, team development, and a vibrant work culture.
- Why this job: Make a real impact in skincare while leading a passionate team.
- Qualifications: Experience in retail management and a passion for skincare.
- Other info: Opportunity for growth in a dynamic and supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Location: John Lewis, Westfield White City
Department: Retail
Description
As our Retail Account Manager, you will manage a retail store team and the running of our Elemis Retail Account. You will drive the sales of Elemis treatments and products through your exceptional leadership and communication skills.
Leading a team within your Retail Account, you will develop sales and promote the Elemis brand through planning and executing promotional activities.
Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.
Contract Type: Permanent
Weekly Hours: 37.5 hours, 5 out of 7 days (flexibility required for evening and weekends)
What Will You Do?
- Be responsible for the growth of Elemis sales in treatments and products within the retail store.
- Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
- Raise awareness of the Elemis brand and educate clients in the product and treatment range.
- Participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
- Assess and collate weekly/monthly sales figures and analysis of business, and report such information to key individuals as and when requested.
- Ensure that a complete stock check is carried out on a weekly/fortnightly basis and any discrepancies on stock should be found and rectified.
Team Management
- Ensure the team are aware of their figures and targets and how the account is trading.
- Prepare rotas on a monthly basis that are fair and consistent, ensuring the counter is sufficiently covered at all times, attendance and timekeeping is to an acceptable standard and provide to Retail Sales Manager.
- Manage, support and develop a small team within your retail store by continuously monitoring and assessing performance and individual needs, to ensure that Company standards, image and values are maintained at all times.
- Assist and support in the on-going product knowledge and retail training for the team.
- Be responsible for the motivation and team spirit of your division.
Customer Service
- Maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation and to also ensure that the team is very well presented at all times.
- Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
- Ensure that customer service is of the highest standard and to handle any client complaints promptly.
- Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.
The Perfect Candidate
- NQV Level 2 in Beauty Therapy or equivalent qualification
- Good level and standard of UK/European education or equivalent
- Experience within a similar retail / store role and industry
- Experience supervising and managing a team
- Proven sales record
- Practical work experience in conducting treatments
- Good level of computer literacy in Microsoft Word and Excel
- Previous experience working with a professional brand
What We Offer You!
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\\\’OCCITANE Group products (including L\\\’Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Private Medical Insurance
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
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Retail Account Manager employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the skincare and retail industry, especially those who work at brands you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your passion for skincare! When you get the chance to meet potential employers, share your enthusiasm for the products and treatments. Let them know how you can drive sales and enhance customer experiences.
✨Tip Number 3
Prepare for interviews by researching the brand inside out. Understand their values, products, and recent promotions. This will help you demonstrate how you can contribute to their success and align with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Retail Account Manager
Some tips for your application 🫡
Show Your Passion for Skincare: When writing your application, let your love for skincare shine through! We want to see how excited you are about our products and how you can contribute to our mission of delivering exceptional results.
Highlight Your Sales Experience: Make sure to showcase any previous experience in sales or account management. We’re looking for someone who can drive sales performance, so share specific examples of how you've exceeded targets in the past!
Team Spirit is Key: Since we value collaboration, mention any experience you have in team management or training. We want to know how you’ve motivated others and contributed to a positive work environment.
Keep it Professional but Personal: While we love a friendly tone, remember to keep your application professional. Be yourself, but also ensure that your application reflects the high standards we uphold at Elemis. Don’t forget to apply through our website!
How to prepare for a job interview at ELEMIS
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the skincare products and treatments offered by the brand. Be ready to discuss how these products can benefit customers and how you would educate clients about them. This shows your enthusiasm and knowledge, which is crucial for a Retail Account Manager.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully driven sales in previous roles. Think about specific targets you’ve met or exceeded and how you achieved those results. This will demonstrate your proactive approach and results-driven mindset, which are key for this position.
✨Team Management Experience Matters
Be ready to talk about your experience in managing and developing a team. Share specific instances where you motivated your team or improved their performance. Highlighting your ability to foster a collaborative work environment will resonate well with the interviewers.
✨Customer Service is Key
Prepare to discuss how you handle customer complaints and ensure high standards of service. Share examples of how you’ve gone above and beyond for customers in the past. This will show that you understand the importance of exceptional customer experiences in retail.
