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For Companies At a Glance
- Tasks: Drive sales, develop teams, and enhance customer experiences in retail locations.
- Company: Join a leading skincare brand focused on innovation and exceptional customer experiences.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Why this job: Be part of a collaborative culture that values sustainability and personal development.
- Qualifications: NQV Level 2 in Beauty Therapy or equivalent; retail experience preferred.
- Other info: Flexible hours required; opportunity for growth and leadership.
The predicted salary is between 30000 - 42000 £ per year.
Retail Account Manager
Department: Retail
Employment Type: Permanent – Full Time
Location: John Lewis, Liverpool
Description
Contract Type: Permanent
Weekly Hours: 37.5 hours across 5 days – flexibility required
What Will You Do?
- Drive sales performance across allocated retail accounts, ensuring stores achieve and exceed sales targets and productivity benchmarks.
- Maximise treatment bookings by promoting services to customers and ensuring treatment rooms are utilised to their full potential.
- Analyse sales trends and KPIs to identify opportunities and challenges, implementing action plans to maximize results.
- Plan and execute in-store events and activations to drive customer engagement, boost footfall, and achieve sales goals.
- Recruit, train, and develop a high-performing retail team, fostering a culture of accountability, excellence, and collaboration.
- Conduct regular one-to-one performance reviews and contribution discussions with team members to provide coaching, feedback, and clear development plans.
- Manage absence and performance effectively, addressing challenges proactively while supporting team members to succeed.
- Support new team members through their probationary period with structured training, feedback, and guidance to set them up for success.
- Ensure all stock checks are completed regularly, maintaining optimal inventory levels and minimizing shrinkage.
- Oversee stock management across stores, ensuring accurate records, timely replenishment, and adherence to sustainability practices.
- Create and manage rotas to ensure the right people are in the right place at the right time, optimizing customer service and operational efficiency.
- Focus on delivering an exceptional customer journey by ensuring teams are knowledgeable, approachable, and aligned with brand values.
- Monitor and enhance the customer experience from initial engagement to post-purchase follow-up, ensuring customer loyalty and satisfaction.
- Contribute to the brand’s short- and long-term Sustainability Goals across Climate, Biodiversity, and People pillars.
- Be mindful of the brand’s sustainability pledge when ordering testers and professional-grade products, reducing unnecessary waste.
- Build and maintain strong relationships with retail partner stores, acting as the key point of contact for brand operations.
- Act as a brand ambassador, ensuring the brand is consistently represented to the highest standard.
- Deliver in-store training sessions to enhance the team’s product knowledge, customer service skills, and treatment expertise.
- Support colleagues by sharing best practices and fostering a collaborative network across stores.
The Perfect Candidate:
- NQV Level 2 in Beauty Therapy or equivalent qualification
- Good level and standard of UK/European education or equivalent
- Experience within a similar retail / store role and industry
- Experience supervising and managing a team
- Proven sales record
- Practical work experience in conducting treatments
- Good level of computer literacy in Microsoft Word and Excel
- Previous experience working with a professional brand
What We Offer You!*
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\’OCCITANE Group products (including L\’Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
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Retail Account Manager employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Account Manager
✨Tip Number 1
Familiarise yourself with the skincare industry and our brand's unique selling points. Understanding our products and how they stand out in the market will help you engage effectively with potential customers and demonstrate your passion during interviews.
✨Tip Number 2
Network with current or former employees of our company or similar brands. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you're a great fit for our team.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales performance in previous roles. Highlighting your achievements with quantifiable results will demonstrate your capability to meet and exceed sales targets, which is crucial for this position.
✨Tip Number 4
Showcase your leadership skills by preparing to discuss how you've developed and motivated teams in the past. Providing examples of successful training sessions or team-building activities will illustrate your ability to foster a high-performing environment.
We think you need these skills to ace Retail Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, sales performance, and team development. Use specific examples that demonstrate your ability to drive results and foster a collaborative environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for skincare and retail. Mention how your skills align with the responsibilities of the Retail Account Manager role, particularly in driving sales and enhancing customer experiences.
Highlight Relevant Qualifications: If you have an NQV Level 2 in Beauty Therapy or equivalent qualifications, make sure to mention these prominently. Also, include any relevant training or certifications that relate to retail or team management.
Showcase Your Achievements: Include quantifiable achievements in your application, such as sales targets you've exceeded or successful team initiatives you've led. This will help demonstrate your capability to contribute to the company's goals.
How to prepare for a job interview at ELEMIS
✨Know Your Products
Familiarise yourself with the skincare brand's products and treatments. Be prepared to discuss how these can benefit customers and how you would promote them in-store.
✨Demonstrate Sales Acumen
Prepare examples of how you've driven sales in previous roles. Highlight specific strategies you've used to exceed targets and how you analyse sales data to inform your decisions.
✨Showcase Team Leadership Skills
Be ready to discuss your experience in recruiting, training, and developing a team. Share examples of how you've motivated team members and handled performance issues effectively.
✨Emphasise Customer Experience
Illustrate your understanding of delivering exceptional customer service. Prepare to talk about how you would enhance the customer journey and ensure satisfaction from engagement to follow-up.
