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- Tasks: Manage retail accounts, drive sales, and lead a team to success.
- Company: Join ELEMIS, a top skincare brand known for innovation and excellence.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Why this job: Be part of a dynamic team that values collaboration and customer experience.
- Qualifications: NQV Level 2 in Beauty Therapy or equivalent; retail experience preferred.
- Other info: Flexible part-time role with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
ELEMIS Newcastle, England, United Kingdom
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ELEMIS Newcastle, England, United Kingdom
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Description
We are a leading skincare brand offering innovative products and treatments within retail stores. Our mission is to deliver exceptional results and experiences to our customers while fostering a high-performing and collaborative work environment. We are seeking a proactive and results-driven Account Manager to oversee and drive success across retail locations, focusing on sales performance, team development, operational excellence, and sustainability.
Department: Retail
Location: Sephora , Metro Centre
Description
We are a leading skincare brand offering innovative products and treatments within retail stores. Our mission is to deliver exceptional results and experiences to our customers while fostering a high-performing and collaborative work environment. We are seeking a proactive and results-driven Account Manager to oversee and drive success across retail locations, focusing on sales performance, team development, operational excellence, and sustainability.
Contract Type: Permanent
Weekly Hours: 22.5 hours across 3 days – flexibility required
What Will You Do?
Account Management
- Be responsible for the growth of Elemis sales in treatments and products within the retail store.
- Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
- Raise awareness of the Elemis brand and educate clients in the product and treatment range.
- Participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
- Assess and collate weekly/monthly sales figures and analysis of business, and report such information to key individuals as and when requested.
- Ensure that a complete stock check is carried out on a weekly/fortnightly basis and any discrepancies on stock should be found and rectified.
Team Management
- Ensure the team are aware of their figures and targets and how the account is trading.
- Prepare rotas on a monthly basis that are fair and consistent, ensuring the counter is sufficiently covered at all times, attendance and timekeeping is to an acceptable standard and provide to Retail Sales Manager.
- Manage, support and develop a small team within your retail store by continuously monitoring and assessing performance and individual needs, to ensure that Company standards, image and values are maintained at all times.
- Assist and support in the on-going product knowledge and retail training for the team.
- Be responsible for the motivation and team spirit of your division.
Customer Service
- Maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation and to also ensure that the team is very well presented at all times.
- Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
- Ensure that customer service is of the highest standard and to handle any client complaints promptly.
- Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.
The Perfect Candidate:
- NQV Level 2 in Beauty Therapy or equivalent qualification
- Good level and standard of UK/European education or equivalent
- Experience within a similar retail / store role and industry
- Experience supervising and managing a team
- Proven sales record
- Practical work experience in conducting treatments
- Good level of computer literacy in Microsoft Word and Excel
- Previous experience working with a professional brand
What We Offer You!*
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\’OCCITANE Group products (including L\’Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Private Medical Insurance
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
*Some benefit eligibility is based on length of service or contract type
Seniority level
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Seniority level
Executive
Employment type
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Employment type
Part-time
Job function
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Job function
Sales and Business Development
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Industries
Cosmetics
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Retail Account Manager employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Account Manager
✨Tip Number 1
Familiarise yourself with ELEMIS products and treatments. Understanding the brand's offerings will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of ELEMIS. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your previous sales achievements and team management experiences. Be ready to share specific examples that demonstrate your ability to drive sales and develop a team.
✨Tip Number 4
Showcase your passion for skincare and customer service. ELEMIS values exceptional customer experiences, so be prepared to discuss how you've gone above and beyond for customers in the past.
We think you need these skills to ace Retail Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and sales. Emphasise any previous roles where you successfully drove sales performance or managed a team, as these are key aspects of the Retail Account Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for skincare and customer service. Mention specific achievements in your past roles that demonstrate your ability to meet and exceed sales targets, as well as your experience in team development.
Showcase Your Knowledge: Demonstrate your understanding of ELEMIS products and the skincare industry. Mention any relevant qualifications, such as your NQV Level 2 in Beauty Therapy, and how they relate to the role you're applying for.
Highlight Team Management Skills: Since the role involves managing a small team, be sure to include examples of how you've motivated and developed team members in the past. Discuss your approach to training and performance assessment to show you can maintain high standards.
How to prepare for a job interview at ELEMIS
✨Know Your Products
Familiarise yourself with ELEMIS products and treatments. Be prepared to discuss their benefits and how they can meet customer needs. This shows your passion for the brand and your ability to educate clients effectively.
✨Demonstrate Sales Acumen
Prepare examples of how you've driven sales in previous roles. Highlight specific strategies you used to exceed targets, as this role focuses heavily on sales performance.
✨Team Management Experience
Be ready to discuss your experience in managing and developing a team. Share specific instances where you motivated your team or improved their performance, as this is crucial for the Account Manager position.
✨Customer Service Excellence
Prepare to talk about your approach to customer service. Provide examples of how you've handled complaints or ensured high standards of service, as maintaining customer satisfaction is key in this role.
